Contact Center Representative
2 weeks ago
Job Description
What's in it for you as a Contact Center Representative:
• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development.
• Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
• Greater Good: 16 hours paid volunteer time per year
• Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off
The Basics as a Contact Center Representative:
• Monday - Thursday, 8:00 am - 5:00 pm
• Rotating Fridays, 9:00 am - 6:00 pm
• Rotating Saturdays, 9:00 am - 1:00 pm
• Flexibility required - extended hours, based on company needs
What you'll do as a Contact Center Representative:
In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.
• Assist members by phone with questions regarding their accounts and offering solutions.
• Educate members on credit union products and services.
• Process basic financial transactions: transfers, check orders, loan payments.
• Meet key performance indicator (KPI) metrics to maintain top-tier member support
• Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.
Qualifications
Must Have as a Contact Center Representative:
• 2+ years in a customer service role or professional experience.
• Must have a pleasant and professional speaking voice.
• Confidentiality and attention to detail is a must.
• Someone who can confidently talk with a variety of people.
• Teachable, can-do attitude, a sense of humor :)
Nice to Have as a Contact Center Representative:
• Bilingual in Spanish and English.
• Previous Call Center experience.
• Previous Financial Institution experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
PandoLogic. Category:Customer Service, Keywords:Call Center Representative, Location:AUSTIN, TX-78703
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