Voice Engineer

2 weeks ago

New York, United States SANS Full time

Client is looking for 3 years experience.
Level 1 support
New York role -- 1 year duration local candidates only
Hybrid Role with 50% onsite presence required in our New York office.
TITLE Level 1 Support Engineer for Voice Recording and Trader Platforms -- Must have worked on Wall Street Bank
NOTE to recruiters this is for voice recording and trader platforms it is essential that this person has worked on a wall street bank (this is listed in essential skills below) Don t bother trying to find someone that knows all this at a non-financial institution. MUST BE NYC and MUST BE a Wall Street Bank
Note this is a level one support role, looking at the keywords you don t need to have absolutely all of them for this rate. Description
Purpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice and Voice Recording infrastructure.

Responsibilities:
Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company. Primarily this involves operations, administration, monitoring, controls, ongoing Level 1 and 2 support for Trading Voice and Voice recording platforms.
Management and monitoring of the Trading Voice and Voice Recording infrastructure.
Perform ready for business checks.
Troubleshooting any Trading Voice and Voice recording related issues.
Collect metrics and traces for Third Line escalation.
Create reports for Trading Voice Recording Operations and Senior Management teams.
Compliance and Litigation Team support with data search, extraction, and delivery as/when needed.
Adhere to Internal Controls and procedures.
Ensure deadlines and SLA are met.
Collaborate with members of the NOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.
Be part of the change process around production activities.
Liaise with external partners and vendors for support and change management.
Provide support to BAU teams on Voice, Trading Voice, and Voice Recording technologies.
Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified. Skills Required : MUST HAVE CHECKLIST 1 and 2 RECRUITERS MUST RUN CHECKLIST Turn purple what the candidate does not have
Bachelor s degree in computer science, information technology or a relevant experience.
3+ Years experience in a 1/2 Line IT Support Role.
Knowledge of Voice Recording systems (NICE NTR, NICE Fusion, VERINT VFC VERBA ).

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