IT Service Desk Analyst with Security Clearance
4 weeks ago
Description SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. Program Information: SMIT will provide secure end-to-end information technology (IT) services to more than 400,000 hardware devices used by more than 650,000 users at nearly 1,700 Continental United States (CONUS) and Outside of the Continental United States (OCONUS) sites worldwide via the Navy Marine Corps Intranet (NMCI), OCONUS Navy Enterprise Network (ONE-Net), Marine Corps Enterprise Network (MCEN) and other legacy networks. NOTE: * This is a rotating-shift 24/7 operations in a call center environment * Must be able to work an 8 hour shift within the 1st 2nd and/or 3rd shift options; shift option times vary * Weekends and Holiday possible based on client needs Job Responsibilities: * Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications * Assists end-users/customers in resolving their IT issues accurately and promptly * Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests * Interacts with the end-user to resolve the user's technical issues * Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own * Troubleshoot network connectivity issues, working with remote employees on a corporate network * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus * May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own * Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem * Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs * Support department-wide operations by supporting the creation, editing, and maintenance of IT documents Qualifications Required Education: High School Diploma/GED and 1+ years of IT support experience; education accepted in lieu of experience. Required Experience: * Ability to solve technical issues via telephone, email, and chat * Ability to learn customer support processes and techniques * Ability to work well with all teammates and multi-task in a fast-paced environment * Outstanding analytical, problem solving skills, and excellent customer service * Excellent Interpersonal, written, and oral communication skills Required Certifications: * Ability to obtain a DoD 8570 IAT Level I certification within 90 days of hire date. Required Clearance: * Ability to obtain a DOD Secret clearance (US Citizenship required). Able to start once Interim Secret is granted. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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IT Service Desk Analyst
1 month ago
Norfolk, Virginia, United States SAIC Career Site Full timeDescription SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. Program Information:SMIT will provide secure end-to-end information technology (IT) services to more than 400,000 hardware devices used by more than 650,000 users at nearly...
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Program Analyst with Security Clearance
1 day ago
Norfolk, United States SPA Full timeOverview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...
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Norfolk, United States Athena Technology Group Full timeNMMES-012 - Help Desk Support Specialist II Requisition: 2024-01-007 Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 2 years of experience in the field or in a related area. Job Description Support the...
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Norfolk, United States People, Technology and Processes LLC Full timeDescription Position Title: Sr Applications Analyst Position Location: Norfolk, VA Clearance Level: Secret Responsibilities will include, but are not limited to: * Provide Financial Analysis Support. 4.2 Provide support for procurement of equipment and materials. * Provide subject matter expertise in the Industrial Management and Work Force Management *...
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Travel Analyst
2 weeks ago
Norfolk, United States Three Saints Bay Full timeGhostrock, a subsidiary of Three Saints Bay, LLC, and a leading government contractor, is seeking a Travel Analyst for Ready Relevant Learning (RRL). This position is located in Norfolk, VA. Positions Responsibilities and Requirements: * The Quota Management/Travel Orders Analysts has procedural knowledge and working understanding of training management...
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Norfolk, United States People, Technology and Processes LLC Full timeDescription Position Title: Information Assurance Analyst (Policy/Planning) Position Location: Norfolk, VA Clearance Level: Secret Responsibilities will include, but are not limited to: * Provide customers technical support by coordinating software, hardware, network, and security issue resolution. * Install, configure, maintain, and troubleshoot IT systems...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) provides centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete, well-engineered, and...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) provides centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete, well-engineered, and...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) provides centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete, well-engineered, and...
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Buisness Process Analyst with Security Clearance
4 weeks ago
Norfolk, United States Athena Technology Group Full timeBusiness Process Analyst II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 5 years of experience in the field or in a related area? Job Description Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations (DIO) efforts...
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Data Visualization Analyst
7 days ago
Norfolk, United States Gridiron IT Full timeGridiron IT is seeking aData Visualization Analystto join our team. This a U.S.-based role, not eligible for visa sponsorship. Hybrid role. Must be local toNorfolk, VA,or have active plans to relocate (please include this with your application). No relocation support is available. Interim or ActiveDoD SECRET Clearanceis required. Job Description Summary:...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) was established to provide centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete,...
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Computer Systems Analyst I
4 weeks ago
Norfolk, United States American Systems Corporation Full timeLooking For: A Computer Systems Analyst for future support of the TACNET program in Norfolk, VA. As a Computer Systems Analyst I, you will: * Join a well-established team that gives you the opportunity to grow * Maintain your clearance * Receive robust benefits package that includes Employee Stock Ownership Plan ! * Be a part of an empowered accountability...
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Norfolk, United States Leidos Full timeR-00134279 Description Leidos is seeking a Platform Services Administrator to support efforts for Service Management, Integration, and Transport (SMIT); Platform Services in Norfolk, VA. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...
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Senior Navy Training Systems Analyst
4 weeks ago
Norfolk, United States American Systems Corporation Full timeAre you a mission-driven, analyst with an active secret clearance looking to continue to support the Navy's mission? If so, our AMERICAN SYSTEMS team is looking for its next Navy Training Systems Analyst As a Senior Navy Training Systems Analyst, you will: * Provide on-site support to the United States Fleet Forces HQ in Norfolk, VA * Join an established...
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SURFMEPP Maintenance Analyst
1 day ago
Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) provides centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete, well-engineered, and...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) provides centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete, well-engineered, and...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) was established to provide centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete,...
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Norfolk, United States Leidos Full timeR-00134641 Description Leidos is seeking a Storage Services Administrator to support efforts for Service Management, Integration, and Transport (SMIT); Storage Services in Norfolk, VA. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...
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Tech Lead
4 weeks ago
Norfolk, United States SAIC Full timeJob ID: 2405739 **Location**:NORFOLK, VA, US **Date Posted**:2024-04-22 **Category**:Information Technology **Subcategory**:Computer Operator **Schedule**:Full-time **Shift**:Rotating **Travel**:No **Minimum Clearance Required**:Secret **Clearance Level Must Be Able to Obtain**:None **Potential for Remote Work**:No **Description** SAIC is seeking...
