Platform User Support Engineer with Security Clearance
4 weeks ago
Responsibilities include:
• Developing deep subject matter expertise on our customers’ workflows, policies, procedures, and pain-points to optimize the user experience of current and future Platforms
• Acting as the primary customer advocate within the Platform Engineering Team
• Shares experience and guidance with our customers on technology and security best practices
• Provides documentation and technical specifications to the rest of the Platform Engineering Team for planning and implementing upgrades or new infrastructure to the Platform
• Works collaboratively with other members of the Platform Team to ensure security standards and best practices are applied and maintained across all Platform hardware and software
• Coordinates all end-user deployments, training, as well as owning the full life-cycle of all hardware and software issued to end-users
• Responsible for maintenance, configuration, and reliable operation of computer systems, network, servers, and virtualization, with a primary focus on end-user equipment
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Deployment of productivity tools, such as Microsoft Office products, video conferencing software, chat/collaboration suites, and file sharing services
• Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Performs regular backup operations and implements appropriate processes for data protection, disaster recovery, and failover procedures
• Leads desktop and user support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Maintains and manages system administrative tasks on end-user devices; such as, security permissions, account management, etc.
• Manages and configures physical security solutions
Required Qualifications:
• Experience managing and configuring common business software such as Microsoft Office Suite, Windows 11, and VPNs • Basic network administration, and knowledge of IP based networks and telephony
• Strong knowledge of systems and networking software, hardware, and protocols preferred
• Desktop system administration in Windows, Linux, and MacOS
• Strong verbal, written and interpersonal communication skills
• Strong analytical, evaluative, and problem-solving abilities
• Understand, process, and distill information technology topics, or other complex technical topics into plain language
• Significant experience effectively addressing multiple concurrent projects and activities, can adapt to changing requirements and evolving needs
Desired Qualifications:
• Experience with scripting and automation tools
• DevSecOps experience
• Cloud administration
• Linux networking
• Experience with CIS (and similar standards) system hardening
• Experience with log analysis and troubleshooting
• Project management
• Experience in Sales Engineering
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