IT Customer Service Representative

2 weeks ago

Minot, United States Mastech Digital Full time


Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an IT Customer Service Representative for our client in the Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Minot, ND

Role: IT Customer Service Representative

Primary Skills: Field Services - Deskside

Role Description: As an IT Customer Service Representative, you must have at least 4+ years of experience.

Job Requirements/Key Responsibilities:

- 5+ years of relevant experience.

- Provide hands-on support for infrastructure devices in the Workplace and field. Devices supported include PCs, mobile devices, printers, and LAN equipment. Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes (?IMACs?).

- Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.

- Company Hardware and software maintenance and support

- Workplace (Laptops, Desktops, and iOS) device optimization and configuration

- Provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.

- Provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.

- Perform the desktop services in a manner that minimizes interruptions to the Company?s daily operations.

- Perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.

- LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.

- Manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

The supported devices are listed below:

- Desktops and laptops

- Apple Mac OS for remote connectivity (e.g., Citrix), where applicable

- Printer queue and break/fix coordination

- iOS devices

- Android devices, where applicable for Mobile Device Management

The supported software is listed below:

- Enterprise software part of Company?s standard workplace image (desktop and laptop)

- Provides meeting support and assistance with the use of AV hardware.

- Set up and install A/V equipment such as projectors, TV?s, speakers, microphones, and cameras.

- Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces user-serviceable parts on A/V equipment.

Education: Bachelor?s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 4+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Ranjit Karmakar

Recruiter Phone:

Equal Employment Opportunity



Minimum Education Required: Bachelor

Years of Experience Required: 3-5 Years

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