RM - IT Customer Service Representative LEAD - Minot, ND - (Avanade)

2 weeks ago

Minot, United States Experis Full time

Our client is seeking a "IT Customer Service Representative LEAD" to join their team.

Job Title: IT Customer Service Representative LEAD

Location: Minot, ND

Contract: Long term contract

Job Requirements / Key Responsibilities:
• Contractors Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes (IMACs)
• Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
• Company Hardware and software maintenance and support
• Workplace (Laptops, Desktops, and iOS) device optimization and configuration
• Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
• Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
• Contractor shall perform the desktop services in a manner that minimizes interruptions to Companys daily operations.
• Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
• LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
• Field Services Support shall not manage P1 tickets.
• Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

The supported devices are listed below:
• Desktops & laptops
• Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
• Printer queue and break/fix coordination
• iOS devices
• Android devices, where applicable for Mobile Device Management

The supported software is listed below:
• Enterprise software part of Companys standard workplace image (desktop and laptop)

  • Provides meeting support and assistance with the use of AV hardware.
  • Set up and install A/V equipment such as projectors, TVs, speakers, microphones, and cameras.
  • Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces
  • user-serviceable parts on A/V equipment.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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