Team Lead Help Desk with Security Clearance

1 month ago


Pentagon, United States Mindbank Consulting Group Full time
Mindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician. Team Lead Help Desk Technician Responsibilities: • Lead and work with a help desk team of 7 – 10 technicians, ensure the team remains on tasks.
• Coordinate with Federal Government manager on what the team is working on, prioritizing workloads. • Assists with help desk duties to include installation and administration of computer hardware, software, and networks. • Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
• Serves as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications.
• Provides mobile device and wireless support; coordinates requirements for wireless assets as requested. • Plans installations, transitions and cutovers of wireless devices and network components and capabilities. • Installs, tests, and operates wireless and data communication network devices. • Supports Video Teleconference (VTC) and Wireless technician. Team Lead Help Desk Technician Qualifications: • 6 years of experience in the Information Technology field with experience leading a team as a lead Technician.
• Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards.
• Must have a Security+ Certification.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
• Excellent coordination and leadership skills, able to prioritize in a very fast paced environment. • Strong follow through skills, ability to think 2-3 steps ahead on the client’s needs.
• Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.

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