Application Support Analyst
2 weeks ago
Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.
Contract Duration: 6+ Months
Required Skills & Experience
- Bachelor's degree in Computer Engineering.
- 5 + years in application support working with ETL tools preferably Ab Initio.
- Good skills in Unix (shell) script writing and Oracle SQL scripts writing.
- 4+ years of experience in application development and/or Application support.
- 3+ years in Ab Initio and Database related projects.
- 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic.
- Knowledge on IT service process ITIL and have mindset of DevOps.
- Knowledge on finance accounting domain.
- Attention to detail troubleshooting log analysis skills though out application components.
- Knowledge on Ab Initio, Hadoop and shell scripting.
- Perform technical operational tasks on routine basis within OLA.
- Troubleshoot issues reported by users and issues self-detected within SLA.
- Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
- Monitor and recover all processes.
- Maintain environment stabilities.
- Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
- Collect environment improvement points and provide a plan to Development team and application owners.
- Plan and coordinate release knowledge sharing, migrations, disaster recovery documentations.
- Provide knowledge and support training for new team members.
- Develop support-script and simplify-issue-investigation scripts.
- Take lead on new implementations and rollouts.
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