Client Services Technician

4 weeks ago

Fremont, United States Denken Solutions Full time

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

Title: Client Services Technician

Location: Fremont, CA, 94538

Duration: 6 months

Description:

  • As a member of the Client Services team, a Client Service Technician will provide support for Client employee-facing technical services.
  • You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

Responsibilities:

  • Provide Tier 1/2 support for all end-user technology services while in-person, or remote via Jira Service Desk and Slack.
  • Assist manufacturing teams with IT requirements in production lines
  • Deploy and maintain end-user computers and peripherals.
  • Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
  • Create, manage, and troubleshoot accounts and access via Active Directory.
  • Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience.
  • Travel may be required to support various locations within the Bay Area.

Qualifications:

  • 4+ years of experience in a similar IT Support role.
  • Proven experience in IT support within a manufacturing setting.
  • Excellent verbal and written communication skills.
  • Experience with Active Directory, Google Workspace products, or similar platforms.
  • Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
  • Windows, Ubuntu, and macOS troubleshooting experience preferred.
  • Experience with Service Now / Jira / Confluence or similar ticketing and wiki services preferred.

About us:

At our organization, we take our mission and values to heart We are on a mission to offer more and better jobs all over the world Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:

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