System Admin
2 weeks ago
System Admin (3rd / 4th Level Support)
Duties:
- Provide support for implementation, troubleshooting and maintenance of systems across the enterprise.
- Design, develop, and maintain Microsoft Windows client architecture .
- Manage solutions to support management of smartphones and other mobile devices
- Provides advanced troubleshooting (3rd/4th level support) for complex issues related to Operating System, Enterprise Software or Configuration settings on these devices.
- Define technical standards and maintenance of end user compute devices.
- Perform well-organized and timely deployments of application, major upgrades, security updates and patches to this environment.
- Participate in and/or manages cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.
Requirements:
- 2+ years Tier 3 / Tier 4 problem identification, diagnosis and resolution of problems
- 7 years technical experience in support of desktop technologies
- 7 years Windows Desktop OS administration experience with extended knowledge of Windows 10
- 5 years mobile device management solutions experience
- Experience with Microsoft Intune Endpoint Manager (iOS, Android scanners, PC, MAC)
- Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
- Experience working with Microsoft Defender for Endpoint or similar antivirus product
- 5 years working with Active Directory and Group Policy
- Experience using Service Now or other related ITSM platform
- Hands on experience of ongoing administration and service maintenance
- Knowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment tools
- Windows 10/11 troubleshooting skills
- Experience with Windows Server 2016/2019 interface and management
- Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
- Strong writing skills for client facing documentation and executive-level communications
- Strong technical troubleshooting and analytical skills
- Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
- Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
- Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
- Custom reporting and dashboard creation within UEM tools to include PowerBI
- Deployment compliance evaluation and stakeholder reporting
- Regular collaboration with IT support peers and IT executives
- Escalation and collaboration with application support vendors
- Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
- Operating system version upgrade provisioning and deployment
- ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities
- Regular use of PowerShell scripting
- Testing and distribution of authorized patches
- Support administration and rollout of security products
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