System Admin

2 weeks ago


Washington, United States Tentek, Inc. Full time

System Admin (3rd / 4th Level Support)

Duties:

  • Provide support for implementation, troubleshooting and maintenance of systems across the enterprise.
  • Design, develop, and maintain Microsoft Windows client architecture .
  • Manage solutions to support management of smartphones and other mobile devices
  • Provides advanced troubleshooting (3rd/4th level support) for complex issues related to Operating System, Enterprise Software or Configuration settings on these devices.
  • Define technical standards and maintenance of end user compute devices.
  • Perform well-organized and timely deployments of application, major upgrades, security updates and patches to this environment.
  • Participate in and/or manages cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.

Requirements:

  • 2+ years Tier 3 / Tier 4 problem identification, diagnosis and resolution of problems
  • 7 years technical experience in support of desktop technologies
  • 7 years Windows Desktop OS administration experience with extended knowledge of Windows 10
  • 5 years mobile device management solutions experience
  • Experience with Microsoft Intune Endpoint Manager (iOS, Android scanners, PC, MAC)
  • Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
  • Experience working with Microsoft Defender for Endpoint or similar antivirus product
  • 5 years working with Active Directory and Group Policy
  • Experience using Service Now or other related ITSM platform
  • Hands on experience of ongoing administration and service maintenance
  • Knowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment tools
  • Windows 10/11 troubleshooting skills
  • Experience with Windows Server 2016/2019 interface and management
  • Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
  • Strong writing skills for client facing documentation and executive-level communications
  • Strong technical troubleshooting and analytical skills
  • Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
  • Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
  • Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
  • Custom reporting and dashboard creation within UEM tools to include PowerBI
  • Deployment compliance evaluation and stakeholder reporting
  • Regular collaboration with IT support peers and IT executives
  • Escalation and collaboration with application support vendors
  • Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
  • Operating system version upgrade provisioning and deployment
  • ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities
  • Regular use of PowerShell scripting
  • Testing and distribution of authorized patches
  • Support administration and rollout of security products


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