IT Service Desk Analyst with Security Clearance
3 weeks ago
Description SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information: SMIT will provide secure end-to-end information technology (IT) services to more than 400,000 hardware devices used by more than 650,000 users at nearly 1,700 Continental United States (CONUS) and Outside of the Continental United States (OCONUS) sites worldwide via the Navy Marine Corps Intranet (NMCI), OCONUS Navy Enterprise Network (ONE-Net), Marine Corps Enterprise Network (MCEN) and other legacy networks. NOTE: * This is a rotating-shift, 24/7 operation in a call center environment * Must be able to work an 8 hour shift within the 1st, 2nd and/or 3rd shift options; shift option times vary * Weekends and Holidays possible based on client needs Job Responsibilities: * Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications * Assists end-users/customers in resolving their IT issues accurately and promptly * Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests * Interacts with the end-user to resolve the user's technical issues * Remotely accesses the user's computer and makes changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own * Troubleshoots network connectivity issues, working with remote employees on a corporate network * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus * May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own * Provides supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem * Supports users by performing system tests and updates after they complete their troubleshooting and necessary repairs * Supports department-wide operations by supporting the creation, editing, and maintenance of IT documents Qualifications Required Education: High School Diploma/GED and 1+ years of IT support experience; education accepted in lieu of experience Required Experience: * Ability to solve technical issues via telephone, email, and chat * Ability to learn customer support processes and techniques * Ability to work well with all teammates and multi-task in a fast-paced environment * Outstanding analytical and problem solving skills, and excellent customer service * Excellent Interpersonal, written, and oral communication skills Required Certifications: * Must obtain at least one of the following DoD 8570 IAT Level 1/Level 2 certifications within 60 days of hire date: * * CompTIA A+ * CompTIA Network+ * CompTIA Security+ * Cisco Certified Network Associate-Security (CCNA-Security) * CySA+ ** Required Clearance: * Ability to obtain a DOD Secret clearance (US Citizenship required). Able to start once Interim Secret is granted SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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IT Service Desk Analyst with Security Clearance
2 months ago
Norfolk, United States SAIC Full timeDescription SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. Program Information: SMIT will provide secure end-to-end information technology (IT) services to more than 400,000 hardware devices used by more than 650,000 users at nearly...
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IT Service Desk Analyst
2 weeks ago
Norfolk, United States SAIC Full timeDescriptionSAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...
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IT Service Desk Analyst
7 days ago
Norfolk, United States SAIC Full timeDescriptionSAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...
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IT Service Desk Analyst
3 weeks ago
Norfolk, United States SAIC Full timeJob ID: 2407381 **Location**:NORFOLK, VA, US **Date Posted**:2024-05-23 **Category**:Information Technology **Subcategory**:Computer Operator **Schedule**:Full-time **Shift**:Rotating **Travel**:No **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote Work**:No **Description** SAIC...
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IT Service Desk Analyst
11 hours ago
Norfolk, United States SAIC Full timeJob ID: 2408190 **Location**:NORFOLK, VA, US **Date Posted**:2024-06-13 **Category**:Information Technology **Subcategory**:Computer Operator **Schedule**:Full-time **Shift**:Rotating **Travel**:No **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote Work**:No **Description** SAIC...
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IT Service Desk Analyst
3 weeks ago
Norfolk, Virginia, United States SAIC Career Site Full timeDescription SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information:SMIT will provide secure end-to-end information...
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Help Desk Analyst
1 week ago
Norfolk, United States Endurance IT Services Full timeJob DescriptionJob DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)Description The Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints,...
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Help Desk Analyst
3 weeks ago
Norfolk, United States Endurance IT Services Full timeJob DescriptionJob DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)Description The Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints,...
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Program Analyst with Security Clearance
4 weeks ago
Norfolk, United States SPA Full timeOverview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...
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Fsr Analyst
2 months ago
Norfolk, United States DCI Solutions Full timeDCI Job Requirement for: **FSR Analyst** Location: Norfolk, VA Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train...
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Fsr Analyst
1 week ago
Norfolk, United States DCI Solutions Full timeDCI Job Requirement for: **FSR Analyst** Location: Norfolk, VA Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train...
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Senior Applications Analyst with Security Clearance
2 months ago
Norfolk, United States People, Technology and Processes LLC Full timeDescription Position Title: Sr Applications Analyst Position Location: Norfolk, VA Clearance Level: Secret Responsibilities will include, but are not limited to: * Provide Financial Analysis Support. 4.2 Provide support for procurement of equipment and materials. * Provide subject matter expertise in the Industrial Management and Work Force Management *...
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Norfolk, United States Athena Technology Group Full timeNMMES-012 - Help Desk Support Specialist II Requisition: 2024-01-007 Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 2 years of experience in the field or in a related area. Job Description Support the...
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Travel Analyst
1 month ago
Norfolk, United States Three Saints Bay Full timeGhostrock, a subsidiary of Three Saints Bay, LLC, and a leading government contractor, is seeking a Travel Analyst for Ready Relevant Learning (RRL). This position is located in Norfolk, VA. Positions Responsibilities and Requirements: * The Quota Management/Travel Orders Analysts has procedural knowledge and working understanding of training management...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) provides centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete, well-engineered, and...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) provides centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete, well-engineered, and...
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Norfolk, United States People, Technology and Processes LLC Full timeDescription Position Title: Information Assurance Analyst (Policy/Planning) Position Location: Norfolk, VA Clearance Level: Secret Responsibilities will include, but are not limited to: * Provide customers technical support by coordinating software, hardware, network, and security issue resolution. * Install, configure, maintain, and troubleshoot IT systems...
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Norfolk, United States Noblis Full timeResponsibilities Surface Maintenance and Engineering Planning Program (SURFMEPP) provides centralized surface ship life cycle maintenance engineering, and class maintenance planning and management. SURFMEPP's primary mission is to maintain and modernize in-service ships throughout the ship's expected service life focusing on a complete, well-engineered, and...
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Computer Systems Analyst III
2 weeks ago
Norfolk, United States Amentum Full timeAmentum is seeking a Computer Systems Analyst III to assist our Navy customer with systems and technical engineering services. We will implement your expertise through a disciplined and rigorous Systems Engineering (SE) process across all mission areas of the system under development and sustainment. Using your prowess and experience, help our customer...
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Computer Systems Analyst III
1 week ago
Norfolk, United States Amentum Full timeAmentum is seeking a Computer Systems Analyst III to assist our Navy customer with systems and technical engineering services. We will implement your expertise through a disciplined and rigorous Systems Engineering (SE) process across all mission areas of the system under development and sustainment. Using your prowess and experience, help our customer...
