Helpdesk Support with Security Clearance

Found in: Dice One Red US C2 - 1 week ago

Sierra Vista, United States SAIC Full time

Description SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment. NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts. JOB DESCRIPTION: * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service. * Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required. * Resolve problems with or without remote tools * Accurately document calls and cases * Be aware of customer's time restraints and work within those time limits * Keep customer aware of resolution steps if ticket needs to be dispatched * Provide clients with problem reference numbers and request numbers * Enter all troubleshooting/resolution steps into the trouble ticket * Manage time and workload to meet predetermined service levels Qualifications REQUIRED EDUCATION AND EXPERIENCE: * High school diploma and one (1) year or more of related experience * Experience in a customer service or helpdesk role * Must be able to accommodate any of the three required shifts during weekdays and weekends such as: * 1st shift 6:00am - 4:00pm MST * 2nd shift 12:00pm - 10:00pm MST * 3rd shift 9:00pm - 7:00am MST REQUIRED CERTIFICATIONS: * Must have a current DoD 8570 IAT I Level I certification or higher such as A+ CE, Network+ CE, CCNA, etc REQUIRED CLEARANCES: * Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain * Must be a current US Citizen SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

  • Helpdesk Support

    6 days ago

    Sierra Vista, United States SAIC Full time

    Description SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment. NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts.JOB...

  • Helpdesk Support with Security Clearance

    Found in: Careerbuilder One Red US C2 - 6 days ago

    Sierra Vista, AZ, United States SAIC Full time

    Description SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environmentNOTE: This position will require weekdays, weekends, dayshifts, and nightshiftsJOB...

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    Found in: Dice One Red US C2 - 1 week ago

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