Customer Support Analyst with Security Clearance
4 weeks ago
Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). Job Description · Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices. · Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support. · Provides on-site technical support to approved seat service DCSA end users. · Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. · In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users. · Coordinates, resolves, and closes service requests beyond first call resolution. · Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms. · Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered. · Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience. · Tracks customer satisfaction benchmarks and metrics. · Provides weekly, monthly, and customer service ad-hoc reports. · Executes change management to perform smoother transition migrations. · Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities. · Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable. · Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively. Qualifications Required Qualifications: It is required that the Customer Support Analyst have the following qualifications: * Associates Degree * Three (3) or more years of experience. * An additional two years of experience may be considered in lieu of a degree. * Secret clearance. * IAT-II certification in one of the following areas: Security Plus, CCNA-Security. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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Customer Support Analyst
4 weeks ago
Quantico, Virginia, United States SAIC Career Site Full timeDescription IntroductionMake a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a...
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Mid Biometrics
4 weeks ago
Quantico, United States Jacobs Full timeDescription: Jacobs is looking for Mid level Biometrics & Identity Intelligence Analyst to support its federal program in Quantico, VA. The Program is a premier program in the industry that advances the use of tactical and strategic Identity Intelligence tradecraft to inform decision-makers, from ground force commanders to international partners and national...
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Customer Support
6 days ago
Quantico, Virginia, United States SAIC Career Site Full timeDescription Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Service - Service Desk...
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GIS Analyst with Security Clearance
4 weeks ago
Quantico, United States iBASEt Federal Services Full timeGeographic Information Systems Analyst OverviewThe NCIS GIS analyst will support the agency in developing a Common Operating Picture by creating, collecting, manipulating, and using GIS datasets, systems, portals, and analytic tools to produce GIS-based products in support of mission-related tasks. GIS analysts use geographic information system methods to...
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SR Biometrics
2 weeks ago
Quantico, United States Jacobs Full timeYour Impact: The Program is a premier program in the industry that advances the use of tactical and strategic Identity Intelligence tradecraft to inform decision-makers, from ground force commanders to international partners and national security policymakers. Our employees lead the Intelligence community in providing superior Identity Intelligence analysis...
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Senior Technical Analyst with Security Clearance
4 weeks ago
Quantico, United States Yulista Holding, LLC. Full timePRIMARY FUNCTION StraitSys is looking for a Senior Technical Analyst to support the Federal Bureau of Investigation (FBI) in Quantico, VA. The Senior Technical Analyst will use software testing expertise while providing customer service as a business liaison. ESSENTIAL FUNCTIONS• Requirements gathering of requested change to be able to fill out Procurement...
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Mid Biometrics
2 weeks ago
Quantico, United States Jacobs Full timeYour Impact:Jacobs is looking for Mid level Biometrics & Identity Intelligence Analyst to support its federal program in Quantico, VA.The Program is a premier program in the industry that advances the use of tactical and strategic Identity Intelligence tradecraft to inform decision-makers, from ground force commanders to international partners and national...
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Financial Analyst with Security Clearance
6 hours ago
Quantico, United States Arlo Solutions Full timePosition Overview The Financial Analyst II shall demonstrate experience and knowledge of DoD accounting principles. This person should have knowledge of storing, presenting, processing and analyzing data in excel. Require ability to perform analysis of financial data and provide government analysts with recommendations. Work Location Quantico, VA (onsite 2-3...
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Quantico, United States ASRC Federal Full timeASRC Federal is hiring for multiple positions supporting DCSA in Quantico, VA! Openings:Cyber Network/Defense Analyst Incident ResponderEDM Admin & ModelerFedRAMP Cloud Security AnalystInformation Systems Security EngineerIf you would be interested in learning more about any of the opportunities listed above please apply today! Basic Qualifications for all...
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Senior Program Analyst
4 weeks ago
Quantico, United States SAIC Full timeDescriptionSAIC is seeking a senior program analyst in Quantico, VA who is passionate about supporting the daily routine and strategic efforts of a Marine Corps acquisition program. They will be working with our talented team engineers, logisticians, and program support personnel to design and build the next generation capabilities for the United States...
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Security Consultant with Security Clearance
1 month ago
Quantico, United States ADVANTAGE SCI Full timeJob Description Position Title: Security Consultant Reports To: Customer and Program Manager Clearance Type: Active Secret Work Location: Quantico, VA /National Capital Region (some telework is anticipated) Job Description: Advantage SCI is seeking Security Consultants to support criminal history record information and law enforcement support programs and...
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Quantico, United States ADVANTAGE SCI Full timeJob Description Position Title: Junior Security Specialist Reports To: Customer and Program Manager Clearance Type: Active Secret Work Location: Quantico, VA /National Capital Region (some telework is anticipated) Job Description: Advantage SCI is seeking Junior Security Specialists to support criminal history record information and law enforcement support...
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Quantico, United States ADVANTAGE SCI Full timeJob Description Position Title: Senior Security Specialist Reports To: Customer and Program Manager Clearance Type: Active Secret Work Location: Quantico, VA /National Capital Region (some telework is anticipated) Job Description: Advantage SCI is seeking Senior Security Specialists to support criminal history record information and law enforcement support...
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Business Analyst- TS/SCI w poly eligible
4 weeks ago
Quantico, United States Jacobs Full timeYour Impact:Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Jacobs is seeking a Business Analyst to join our team of passionate individuals in Quantico, Virginia. Responsibilities: The Business Analyst will be responsible for gathering customer product requirements (may include...
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Quantico, United States ADVANTAGE SCI Full timeJob Description Position Title: Senior Security Consultant Reports To: Customer and Program Manager Clearance Type: Active Secret Work Location: Quantico, VA /National Capital Region (some telework is anticipated) Job Description: Advantage SCI is seeking Senior Security Consultants to support criminal history record information and law enforcement support...
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Detection Engineer Analyst, SME
2 weeks ago
Quantico, United States Resource Management Concepts, Inc. Full timeResource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. The Detection Engineer Analyst SME will support the...
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Detection Engineer Analyst, SME
2 weeks ago
Quantico, United States Resource Management Concepts, Inc. Full timeJob DescriptionJob DescriptionResource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.The Detection Engineer...
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Quantico, United States ADVANTAGE SCI Full timeJob Description Position Title: Mid-level Security Specialist Reports To: Customer and Program Manager Clearance Type: Active Secret Work Location: Quantico, VA /National Capital Region (some telework is anticipated) Job Description: Advantage SCI is seeking Mid-level Security Specialists to support criminal history record information and law enforcement...
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Senior Business Systems Analyst
3 weeks ago
Quantico, United States CALIBRE Full timeCALIBRE Systems, an employee-owned company, is looking to hire a talented Senior Business Analyst to support our Army client. This person will be responsible for understanding systems scope and objectives based on user needs, understanding of applicable business systems and industry requirements. They will be performing analysis of business and user needs,...
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Citrix Administrator with Security Clearance
6 hours ago
Quantico, United States Advanced Software Design Full timeAs a Citrix Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on a Citrix Administrator joining our team to be a part of the team of men and women that solve some of the world’s most complex technical challengesHow a Citrix Administrator will Make an Impact:• Small team environment, with open communication, work...
