Customer Support

3 weeks ago

Quantico, Virginia, United States SAIC Career Site Full time

Description

Introduction

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Service - Service Desk Intern who will graduate in 2024 or 2025.

SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

We are looking for ambitious, self-starting individuals studying software engineering and software development (e.g., applications, web, embedded, tools, database); systems engineering (DevOps, Cloud, Linux); information technology (ITSM and ITIL).

This is an opportunity for you to obtain a high-level security clearance and prepare you for a successful start to your career. Qualified candidates must have excellent communication skills and work well in groups. You will receive mentorship and gain insight into how SAIC provides customer support and cutting-edge technologies that support and advance the DCSA mission.

Job Description

The Customer Service - Service Desk Intern will play a key role in day-to-day operations in a fast-paced environment. This position will successfully perform varied IT and administrative duties with a focus on diagnosing and troubleshooting IT equipment for warranty replacement and working with vendors to fulfil the warranties. The ideal candidate will have proven experience with analyzing, troubleshooting, and evaluating technology issues and possess excellent customer service skills.

Qualifications

Required Qualifications

It is required that the Customer Support - Service Desk Intern have the following qualifications:

Actively pursuing or very recently graduated with an Associate or Bachelor's Degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, or a related technical field.Must be a 2024 graduate or expected to graduate through 2025.Must be a US citizen.Must be able to obtain and maintain a Secret clearance. If selected for the program, SAIC will sponsor the clearance.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong critical thinking skills with the ability to work independently.Self-motivated with the ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Ability to work in a team environment and communicate effectively.Proficient with Microsoft Office O365 or related software.Must be available to work 10-20 hours per week at the customer location in Quantico, VA.

Desired Qualifications

  • Previous internship or work experience.
  • Previous clearance. SAIC accepts applications on an ongoing basis and there is no deadline.

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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