Scheduler

4 weeks ago


Phoenix, United States Feuji Inc Full time

Feuji Inc is IT solutions company with operations in multiple geographies and specialization across domains. We believe in delivering solutions that will have a measurable positive impact on our client s business and bottom line. Feuji was born out of the desire to create a great company that would pave the way for greater good. We take pride in making Feuji a great place to work at

Position: Scheduler

Location: Phoenix, AZ

Job Type: Full Time Direct Hire

Description:

Our Scheduler will be responsible for optimizing service requests so that trips are routed in a way that maximizes on-time performance and meets customer expectations.

Job Responsibilities:

  • Creation and maintenance of provider depot locations
  • Creation and maintenance of points of interest
  • Creation of provider and vehicle files
  • Creation and maintenance of schedule templates
  • Creation of vehicle routes and route segments (manifests)
  • Procedures for anchoring routes, route segments and trips
  • Procedures for building efficient and effective routes.
  • Using scheduling parameters to manage system performance.
  • Research and analyze scheduled trip requests using the Trapeze Scheduling software.
  • Match trip requests to a route that will ensure timely pick-up from origin or arrival to destination.
  • Analyze batched trips to ensure they are optimized to on the assigned route.
  • Research and correct schedule violations breach of on-board violations, incorrect vehicle capacities, and trips that requested outside of the defined service area.
  • Ensure that at the end of the scheduling process, OTP goals are reached, and route schedules are adequate to allow for timely performance.
  • Perform various dispatching duties as assigned.
  • Perform various payroll duties as assigned.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Excellent customer service.
  • Professional demeanor and appearance.
  • Reliable in attendance.
  • Team player and helpful to staff, management, and peers.

Talent Requirements:

  • High School diploma or equivalent.
  • Able to work in a fast-paced environment.
  • Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
  • Possess excellent decision-making skills.
  • Excellent attendance record.
  • Excellent verbal and written communication skills.
  • Telephone speaking and/or call center experience.
  • Computer experience.

Thanks & Regards,

Mahi

Lead Technical Recruiter | Feuji, Inc

105 Decker court, Suite # 850, Irving, Tx, 75062

E:

USA | Costa Rica | India


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