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Scheduler

4 months ago

Phoenix, United States Heart One Associates, LLC Full time

The Scheduler will greet patients, perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
- High School Diploma or G.E.D
- Minimum 2- years medical practice experience preferred
- Cardiology experience preferred
- Working knowledge with computers
- Excellent verbal and written communication
- Excellent organizational skills
- Knowledge of HIPAA rules & regulations.
- Knowledge of diagnostic testing and procedures, preferred.
- Excellent verbal and writing communication skills.
- Knowledge of basic mathematics.
- Proficiency in Microsoft Office, Word, Internet.
- Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
- Answer the telephone by the third ring, triage messages and distribute with appropriate documentation.
- Maintain a high level of accuracy in appointment scheduling.
- Maintain thorough and accurate documentation in charts for al correspondence involving patient care.
- Check-in patients, obtaining personal medical and financial information, informing back office of patient arrivals and visit needs.
- Collect co-pays at check-in, processing credit card payments and processing batch detail and settlement daily.
- Monitor the flow of patients and waiting times, informing patients of delays or emergencies that may keep them waiting.
- Check out patients, obtaining payment and scheduling new appointments as indicated by the physician orders.
- Input all patient data and keep up to date information on all patients.
- Reschedule physician schedules as requested by practice manager/team leader.
- Complete Patient Prompt Remind and callbacks daily reminding patients of upcoming appointments. Notify technicians of daily start times.
- Review schedules daily for corrections or gaps and ensure changes are made.
- Check messages regularly throughout the day. Messages should be accurate and thorough for physicians to review and assess.
- Orders should be worked daily, both past due and future.
- Inform team leader of needed office supplies.
- Keep workstation and waiting room organized and clean. I.E., magazines, windows, desktops.
- Decorate waiting rooms for appropriate holidays.
- Travel to various Practice locations as needed for coverage.
- Other duties as assigned.