System Administrator 2

4 weeks ago

Annapolis Junction, United States M.C. Dean Full time
Job Duties and Responsibilities: In this role you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single work location in the Washington D.C. area. Candidates must be flexible in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role. Essential responsibilities and activities include but are not limited to: * Manage physical security system support to meet service level agreements
* Analyze physical security system performance and recommend improvements
* Resolve complex system issues for physical security systems and networks
* Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed
* Communicate with customers, manufacturers, vendors, and technical specialists
* Train system users and other system support personnel as needed
* Analyze and modify preventive maintenance checklists for system changes
* Troubleshoot system performance issues and implement corrective actions
* Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
* Organize and prepare detailed documentation of system performance, including service request records, and analysis
* Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
* Implementation of Server and Workstation patching and STIG remediation
* Perform all duties with minimal direct supervision
Qualifications: * Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; active TS/SCI w/ Polygraph clearance REQUIRED
* Education: Computer Science, Engineering Degree or a Related Technical Discipline
* Master's Degree and 0-2 Years of progressive experience or
* Bachelor's Degree and 2-4 Years of progressive experience or
* Associates Degree and 6-8 Years of progressive experience or
* HS Diploma or Equivalent and 8-10 Years of progressive experience * Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
* Requires 2 + years of experience programming/administrating Physical Access Control Systems.
* Requires previous experience at effectively managing teams of 2 -10 employees.
* Requires an understanding of Windows patching and vulnerability remediation.
* Requires advanced knowledge of Windows active directory hierarchy and implementation.
* Requires basic knowledge of large scale networking, VLANS and routing.
* Requires reliable attendance at customer site during work hours required by customer.
* Requires the ability to work flexible shifts that include nights, weekends and holidays as needed.
* Requires minimal travel
* Requires minimum of Security + Certification, CASP, or CISSP certification preferred
* Strong oral, written and presentation skills.
* Demonstrated background working with multidisciplinary teams.
* Demonstrated time management and organization skills to meet deadlines and quality objectives.
* Strong MS Excel, Word, and PowerPoint skills.
Desired / Advantageous Qualifications : * Certification\\Experience in CCure 9000 Access Control System.
* Certification\\Experience in AMAG Access Control System.
* Certification\\Experience in BOSCH BVMS.
* Microsoft SQL Server Query writing and management experience.
* Experience troubleshooting and maintaining Microsoft Server (2012,2016).
* Install and load system operating software.
* Experience programming/administrating Access Control Systems of any type.
* Experience with installation, troubleshooting, and testing of security electronics equipment.
Abilities: * Exposure to computer screens for an extended period of time.
* Sitting for extended periods of time.
* Reach by extending hands or arms in any direction.
* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
* Listen to and understand information and ideas presented through spoken words and sentences.
* Communicate information and ideas in speaking so others will understand.
* Read and understand information and ideas presented in writing.
* Apply general rules to specific problems to produce answers that make sense.
* Identify and understand the speech of another person.
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