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Training Lead
4 weeks ago
- Assess comprehensive training needs to plan, prepare, and rollout a statewide training program for the state s new Voter Registration and Election Management System.
- Organize and promote training schedules with the various counties.
- Develop and deliver programs of learning activities.
- Prepare for delivering course materials.
- Instruct users on an individual or group basis.
- Learn the system usage patterns based on user stories and course materials to serve as a key resource for system users.
- Knowledge of how to deliver excellent training services in a busy and complex environment.
- Must have the ability to effectively liaison with solution vendor, stakeholders and executive sponsors.
- Willingness to develop a deep understanding of voter registration and election management solutions.
- Ability to conduct engaging remote learning sessions via Microsoft Teams.
- Ability to travel to remote locations in person training sessions.
- Ability to follow instructions, to prioritize tasks and manage a schedule to deliver training services that meet project milestone objectives.
- Provide our users with an optimal learning experience.
- Ability to understand and support end user training needs at varying levels of seniority and technical ability.
- Provide excellent customer service, consult and communicate clearly and effectively (orally and in writing), and develop positive relationships that generate a collaborative working environment.
- Willingness and ability to work flexible hours to meet agency requirements.
- Understanding of and ability to apply the most appropriate modern training standards and practices.
- Post-secondary education.
- Four (4) years of experience developing and delivering systems or software training programs.
- Certified Technical Trainer or equivalent
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Senior Product Manager
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National Accounts Training Manager
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National Accounts Training Manager
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