ServiceNow ITOM Administrator

2 weeks ago

Cleveland, United States Suncap Technology Full time
Job Description:

Hybrid at the Cleveland, OH
6+ months contract

Responsibilities:
  • ServiceNow ITOM Administration:
    • Configure and maintain ServiceNow ITOM modules including Discovery, Service Mapping and Cloud Accelerate to ensure optimal performance and accurate representation of the IT infrastructure.
    • Collaborate with cross-functional teams to understand business requirements and implement ITOM solutions that align with organizational objectives.
  • CMDB Automation:
    • Design, develop, and implement automation strategies for populating and maintaining the CMDB using ServiceNow Discovery and other automation tools.
    • Create and customize discovery patterns to accurately identify and classify configuration items (CIs) within the IT environment.
  • Integration and Orchestration:
    • Integrate ServiceNow ITOM with other IT systems and tools to facilitate seamless data flow and interoperability.
    • Leverage ServiceNow Orchestration for automating workflows and tasks related to IT Operations Management.
  • Documentation:
    • Maintain clear and comprehensive documentation of configurations, automation scripts, and processes related to ServiceNow ITOM and CMDB.
  • Collaboration:
    • Collaborate with IT teams, stakeholders, and end-users to understand their needs and provide effective solutions that enhance IT service delivery.
Skills/Qualifications:
  • Bachelor\'s degree in Information Technology, Computer Science, or a related field.
  • ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist - IT Operations Management.
  • Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
  • Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
  • Experience in CMDB automation and a deep understanding of Configuration Management concepts.
  • Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
  • Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
  • Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.


Mandatory Skills:
  • 5-10 Years Experience

    Desired Skills:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist - IT Operations Management.
  • Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
  • Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
  • Experience in CMDB automation and a deep understanding of Configuration Management concepts.
  • Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
  • Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
  • Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.
ServiceNow ITOM Administrator /Cleveland, OH (Hybrid),6 months Contract

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