Technical Project Manager

2 weeks ago


Baltimore, United States Donato Technologies Inc Full time
Need only local consultants with 2 hours drive to Baltimore, MD.

 

Job Title: Infrastructure Services Technical Project Manager

Location: Baltimore, MD

Duration: Long Term (W2 / 1099 / Incorp)

Description of Work:

  • Experience in the processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.
  • Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.
  • Provide Project management leadership - effectively drive the project schedule, deliverables and manage project risks.
  • Facilitate effective communications within a complex matrix organization (internal/external teams).
  • Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
  • Work closely with SMEs and Engineers in designing and developing solutions that meet the customer requirements.
  • Participate in discovery sessions and process definitions with the project team and developers.
  • All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, abilities needed.

  • Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
  • Masters or Doctorate degree may substitute for required experience.
  • 10 years of experience as an IT infrastructure technical project management.
  • 7 years of experience with ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.
  • Knowledge and experience with CCaaS solutions implementation.
  • IT Technical Project Management Leadership (PMP required).
  • Effective leadership communications and team player (externally /externally).
  • Knowledge of Asset Management, IT Service Management, Governance / Risk / Compliance ServiceNow Modules.
  • Experience with CCaaS Applications (i.e., AWS Connect or Genesys).
  • Experience designing and developing ServiceNow process flows/workflows.
  • Effective executive/stakeholder level briefings.
  • Familiarity with modern front-end build pipelines and tools.
  • Excellent communication and written skills
  • Must be able to obtain and maintain a US Public Trust clearance.

Preferred Qualifications: Candidates with these skills will be given preferential consideration.

  • Ability to focus and drive team to meet Project Plan milestone dates.
  • Provide guidance and assistance to project resources to meet defined deliverables
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