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Life Claims Specialist

4 months ago

Franklin, United States Northwestern Mutual Full time
At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Primary Duties & Responsibilities   

  • Make fair, accurate, timely and quality claims decisions on life insurance claims up to allowable signature limit. May work on cases exceeding this limit with prior approval and second signatures.   

  • Examines claim information obtained, including, but not limited to, beneficiary data, policy values, and policy status; and analyzes information received during the claim review process, including but not limited to, death certificates, claim forms, assignment forms, divorce decree, estate, and trust documentation. 

  • With empathy, deliver personalized experience for beneficiaries and field members by assisting with educating on settlement options available, which varies by policy type. 

  • Communicate verbally and construct letters and emails to beneficiaries, field members, and third parties in response to inquiries and/or regarding outstanding requirements, claim status updates, and claims decisions as part of the overall claim handling process.  

  • Manage phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.  

  • Research and evaluate solutions to situations that arise and resolve concerns on an “as-needed” basis which oftentimes includes deviating from procedures.   

  • Maintain organization, accuracy, and timeliness in individual case management system; capture and document claim related information accurately and/or refer tasks as appropriate.  

  • Maintain production and claims quality standards.  

  • Embrace new technology and serve as an advocate by educating beneficiaries and field representatives.   

  • Supports digital savvy capabilities in self and others and adapts to changing environments and new situations effectively and positively.  

  • Work effectively with unstructured teams, situations, or environment.  

  • Participate in team meetings, projects and committee work as appropriate, including development of process improvements.  

  • Assist with special projects and initiatives, as needed to support the business.  

Qualifications   

  • Bachelor’s degree or equivalent combination of education and work experience.  

  • Previous experience with life insurance desirable.  

  • Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously. 

  • Exhibits empathy and strong client focus and customer service skills.  

  • Able to analyze complex information and asks thoughtful questions to understand the situation.  

  • Demonstrated ability to work with a high degree of accuracy in handling detailed technical work.  

  • High degree of self-motivation with proven initiative in accepting responsibility for work results and in contributing cooperatively to group goals.  

  • Skilled at developing and maintaining effective working relationships with a positive, confident attitude; exhibits objectivity and openness to others’ views. 

  • Strong organizational skills, with demonstrated ability to independently set priorities and to meet deadlines.  

  • Proven ability to maintain strict confidentiality and exercise tact and diplomacy with field/clients and beneficiaries.  

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.

Required Certifications:

Non-Registered Fingerprinted - FINRA

Compensation Range:

Pay Range - Start:

$47,600.00

Pay Range - End:

$88,400.00

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion. 

  • Flexible work schedules
  • Concierge service
  • Comprehensive benefits
  • Employee resource groups
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