Manager Of Patient Experience Analytics And BI Reports

2 weeks ago

Marietta, United States TEKsystems Full time

Description:

The Manager of Experience Analytics and BI Reports works within the Consumer Insights and Patient Analytics team (CIPA) to deliver reporting and dashboard solutions that meet the organization’s needs. This manager role must bring collaborative skills and have excellent organizational, prioritization, communication, and time management skills. Familiarity with Patient Experience data (NRC, Press Ganey, Qualtrics, Alida, etc.) is highly desirable. The successful candidate will demonstrate accountability, flexibility, and adaptability to handle multiple priorities and successfully collaborate with internal customers, development teams, and technology. Key Responsibilities: 1. Perform analysis, design, development, validation, and implementation of BI reports. Ability to analyze data issues within reports. 2. Design and build lists, crosstabs, graphs, scorecards, metrics, filters, prompts, standard reports, and dashboards. 3. Follow and enhance BI standards and best practices across the team. Collaborate and mentor team members on methodology, design, and architecture. 4. Ensure optimal end-user performance by establishing and consistently executing overall system performance assessment processes and associated action plans. 5. Operates with a wide degree of creativity and latitude. Ability to work on multiple projects at once. Proven capacity to provide estimates to support timelines and deliverables. 6. Provide consultation on complex projects and act as a top-level contributor. 7. Ability to solve real-world business problems by designing and building queries and applying data mining algorithms, writing queries, and designing reports using various toolsets.

Skills:

tableau, power bi, data management, bi reporting, snowflake, sql

Top Skills Details:

tableau,power bi,data management,bi reporting,snowflake,sql

Additional Skills & Qualifications:

Required Minimum Education: BS or BA Degree required—graduate degree in health informatics, marketing, data management, business operations, or healthcare a plus. Required Minimum Experience: • 6+ years’ experience managing/analyzing data/metrics. • 4+ years’ experience with reports and dashboard development using scalable tools (Power BI, Tableau, Google Analytics, Click, etc.) • 3+ years of healthcare, patient experience, or application management is strongly preferred. • Hands-on experience with data management tools such as NRC, Press Ganey, Alida, Qualtrics, etc. • Ability to leverage critical thinking in all work product design and delivery aspects. • Practical knowledge of project management concepts and methodology. • 4-7 years of information technology experience strongly focused on consumer and patient experience, data warehousing, and enterprise reporting solutions.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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