IT Clinical Manager

5 days ago

Walnut Creek, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities: 

  • Accountable for service delivery for enhancements and projects assigned to the clinical information systems team
  • Acts as point of escalation for issues identified, and drives toward issue resolution
  • Supports, develops, and coaches direct reports
  • Ensures that incidents / service requests, projects are managed appropriately and within specified timeframes
  • Acts as primary point of contact for operational leadership for assigned areas
  • Manages vendor relationships for assigned areas 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

  • 2+ years of experience working with hospital clinical information systems
  • 2+ years of leadership / management experience in a healthcare IT environment 
  • 2+ years of experience supporting healthcare providers and/or organizations
  • Proven solid written and verbal communication skills with a solid focus on Customer Service
  • Experience working in a fast paced, dynamic environment
  • Ability to collaborate with internal (IT) and external (operational) cross functional groups
  • Ability to work onsite in local Walnut Creek, CA office

Preferred Qualifications: 

  • Undergraduate degree or equivalent experience in healthcare or healthcare IT
  • Experience in hospital laboratory information systems solidly
  • Experience with Epic applications, and integrating downstream systems with Epic
  • Experience leading a team
  • Experience with lab systems and instruments

California Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.   

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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