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Practice Manager

3 months ago

Wilmington, United States Heartland Veterinary Partners LLC Full time

About The Sound Cat Veterinary Hospital 

The Sound Cat Veterinary Hospital offers full-service feline healthcare, boarding facility, and adoption center offering reliable, high-quality care for your feline companion.  At The Sound Cat Veterinary Hospital, we are a team of professional and compassionate animal lovers who are dedicated to providing the best possible care for your feline family member. We understand the special bond between humans and animals, and we are here to help you every step of the way. Whether your cat is in need of routine check-ups or emergency surgery, our experienced veterinarians and staff will provide the highest quality of care. We also offer a variety of other services, including boarding, diabetes care, and feline diagnostic services. 

Hours of operation:
Mon–Fri: 8 am to 6 pm
Sat: 8 am to 12 pm
Sun: Closed

Pay range: ​​​​​​​$55,000 - $60,000 annual salary, depending on experience

Benefits Offered for our full-time team members

  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

Position Purpose
Reporting into the Regional Director of Operations, the Practice Manager manages all essential business functions in the veterinary practice and supports the practice teams.  The Practice Manger works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business and all the while protecting the practice legacy. The Practice Manager must be a strong people manager, possess great business acumen, and enjoy leading and developing a team. Additionally, they should ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service. 

Practice Manager Competencies
Business Acumen: Understanding how a business works, how it makes money and how the strategies and decisions impact financial, operational and sales results.
Client Centric: Ensuring all practice activities result in the highest level of client satisfaction. Keeping the client, patient, and team members at the center of everything you do. 
Decision Making: The ability to make good decisions, solve problems, and decide on important matters is critical. Managers must be able to efficiently gather and analyze relevant data on different issues, evaluate results, and choose decisively between alternatives. They must be able to effectively implement their decisions, initiate action, and measure results.
Critical & Strategic Thinking: Strategic thinking and planning are an essential part of financial forecasting, marketing plans, and long-term plans for growth of the practice. Managers must have the ability to identify questions, problems, and arguments relevant to these issues and to use logic and critical reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems.
Planning & Priority: The manager has many different job responsibilities, several of which relate to compliance with professional and legal standards and regulations. As a result, managers must be able to organize their work efficiently, set priorities, and establish plans or timetables for achieving goals. They must effectively manage time and workload to meet deadlines.
Continuous Learning: Best practices in management and legal issues are constantly evolving and managers must keep up with these changes. They must demonstrate curiosity for learning and actively seek out new information, technologies, and methods. They must also seek feedback and other opportunities for self-development.
Leadership: Leadership is essential for the human resource tasks of a manager. Effective managers influence and motivate others in the workplace. They take initiative in organizing and coordinating the activities of group members and are successful at mobilizing group effort toward a common goal. Additionally, they are responsible for creating and maintaining a positive culture in the practice.

Essential Responsibilities
  • Drive revenue for practice growth
  • Manage expenses including but not limited to drugs and supplies, labor and facility costs
  • Assist in developing and maintaining salary schedules and job evaluations for all employees
  • Provide input on an annual budget
  • Triage in-house human resource issues and collaborate with the Heartland Human Resources team
  • Establish and execute performance evaluations
  • Establish internal operating procedures for the administration of the practice to ensure accuracy and completeness of veterinary records and reports, format, and compliance with the accepted hospital practices.
  • Partner with the MDVM to ensure all team members are adhering to practice operating procedures that ensure the accuracy and completeness of veterinary records and reports and ensure formats are in compliance with accepted practice guidelines.
  • Ensure compliance with regulatory agencies and laws. This includes but is not limited to OSHA, DEA, EEOC, ADA, and the Department of Labor. Develop and maintain procedures necessary to meet regulatory requirements.
  • Frequently connect with Heartland RDO to ensure the practice and teams have everything they need to ensure high performance client satisfaction.
  • Partners with Heartland’s Support Center as needed to grow the business.
  • Any other duties deemed necessary.

Requirements / Qualifications
  • Ability to work on weekends when needed
  • High school diploma or equivalent
  • Previous management experience is required
  • Previous veterinary medicine experience is preferred
  • Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
  • Oversee OSHA safety techniques including use of proper PPE
  • Computer skills, MS office applications, etc.
  • Basic math and ability to calculate medication dosages
  • Strong communication skills to ensure patient safety