Concierge Program Coordinator PRN

2 weeks ago

Danbury, United States Nuvance Health Full time

Description

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices.  Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.


Summary:

Assists donors in navigating Nuvance Health care delivery system, nurturing relationships with donors and their families and establishing strong communications channels between the Foundation and clinical departments. Serves as the primary resource for donors utilizing Nuvance Health and its affiliates for their health care needs including weeknights, weekends and holidays based on a Concierge Team call schedule to provide consistent services to donors enrolled in the Concierge Program. 


Responsibilities:

1.Serves as a primary source of contact for donors' accessing care at Nuvance Health, providing on-call coverage weeknights and weekends as a member of the on-call Concierge program team.

2.Develops trusting relationships and provides support to donors and their families regarding access to services, referrals, assistance with medical appointments, billing concerns and other matters associated with the donor's care experience at Nuvance Health.

3.Contacts donors following receipt of services to gauge donors' perception of the services and promote donor retention and loyalty.

4.Cultivates relationships within the various clinical departments and care areas, both inpatient and outpatient, to facilitate donor's care needs and to identify new opportunities to improve the care experience for donors and all patients.

5.Tracks and records HIPAA appropriate information on the Foundation's database relative to the visited patients' care experience, notifying and coordinating visits by Hospital(s) leadership to further nurture the donors' relationship with Nuvance Health.

6.Prepares Concierge membership materials, carefully capturing information on donor records and media tab, updating coding on RE & patient database.

7.Visit with ED patients/families, as appropriate, to positively maximize the patient/family experience.

8.Fulfills all compliance responsibilities related to the position.

9.Performs other duties as required.

Other information:

Associate degree or equivalent experience. Minimum experience 3 years.

Required: Listening skills, ability to multi-task, think quickly, resourceful, clear communicator, adhere to confidentiality, and provide compassion.

Prefer: Customer Service and Hospitality experience.

Location: Danbury-24 Hospital Ave

Work Type: Per Diem

Standard Hours: 0.01

FTE: 0.010000

Work Schedule: Eve/Night 8 & 12

Work Shift: Overnight and weekend on-call coverage hours. 5P-8:30A Weeknights and 24 hour daily shifts on the weekends


Org Unit: 625

Department: DHNMH FDN General & Admin

Exempt: No

Grade: S5

Salary Range: 

$18.3900 - $34.1400 Hourly


Education:
Essential:
* Associate's Level Degree

Working conditions:
Essential:
* Significant manual skills / motor coord & finger dexterity
* Little or no potential for occupational risk
* Medium to Heavy effort. May exert up to 35 lbs. force
* Generally pleasant working conditions.

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

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