Member Experience Associate

2 weeks ago

Alameda, United States AAA Northern California, Nevada & Utah Full time
JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions

.

Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.

This is a full-time, onsite position in Alameda, CA. This Team Member will focus on AAA Smart Home sales, DMV services and greeting/floor leading. This Team Member will work 5 days a week including three (3) Saturdays out of the month.
Essential Functions

  • Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:

    • Member Experience

    • Member Services

    • Concierge

    • DMV

    • Auto Travel

    • Unlicensed Insurance Services

    • Smart Home Security

    • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.

  • Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.

Knowledge/Skills/Abilities

  • Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.

  • Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence

  • Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.

  • Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.

Education & Experience / Licenses & Certification

  • Minimum Qualifications

    • High School Diploma/GED

    • 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments

    • Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement

    • Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

    • Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First

  • Preferred Qualifications

    • Experience working with sales and service standards and goals or thresholds

Work Environment/Physical Requirements

  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.

  • May travel by car, plane or other form of transportation to attend business meetings or conferences.

  • May be required to work in one or more locations in a defined service area.

  • Must be flexible with work shifts. Must be able to work Saturdays.

#MEA

#MEL

#LI-ML1

-

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

  • Member Experience Associate

    2 weeks ago

    Alameda, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...

  • Member Experience Associate

    2 weeks ago

    Alameda, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    2 weeks ago

    Alameda, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Customer Experience Associate

    1 day ago

    Alameda, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Party City Team Member

    4 months ago

    Alameda, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Alameda, CA at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the energy...

  • Guest Experience Specialist- Sales Associate

    4 months ago

    Alameda, United States Petco Full time

    **Guest Experience Specialist- Sales Associate** Category: Stores Location: 2310 S. Shores Ctr, Alameda , CA 94501 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper selection of...

  • Customer Experience Associate I

    4 days ago

    Alameda, United States Conduent State & Local Solutions, Inc Full time

    $21.50/HR Start First day training/ First day Employment 11/12/2024 Great Benefits & Weekend’s Off 5 Weeks PAID TRAINING  Must be able to work onsite!   Summary: As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively...

  • Customer Experience Associate I

    6 days ago

    Alameda, United States Conduent State & Local Solutions, Inc Full time

    $21.50/HR Start First day training/ First day Employment 11/12/2024 Great Benefits & Weekends Off 5 Weeks PAID TRAINING Must be able to work onsite! Summary: As a Call Center Representative, you will be supporting our clients customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to...

  • Sales Associate

    2 weeks ago

    Alameda, California, United States Salvation Army Full time

    About Our Retail TeamBecome part of a dedicated team at The Salvation Army, where we strive to serve and impact our local community through our commitment to 'Do The Most Good.' Our Main Alameda Thrift Store supports the Adult Rehabilitation Program, and we're looking for enthusiastic and hardworking individuals to join our team.Job SummaryWe're seeking a...

  • Member Services Representative

    2 weeks ago

    Alameda, California, United States Allameda Alliance for Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Member Services Representative to join our team at Alameda Alliance for Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, addressing their concerns, and ensuring their overall satisfaction with our services.Key...

  • Member Services Representative

    7 days ago

    Alameda, United States Alameda Alliance Full time

    PRINCIPAL RESPONSIBILITIES: Member Services Representatives (MSR) are the first point of contact for our members‘ primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a...

  • Guest Experience Advocate

    1 week ago

    Alameda, California, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional guest experience by providing personalized service, resolving guest concerns, and promoting our products and services.Key ResponsibilitiesProvide exceptional guest service...

  • Litigation Associate Attorney

    2 weeks ago

    Alameda, California, United States Jobot Full time

    Employment & Labor Firm Seeks Litigation Associate AttorneyThis is a unique opportunity to join a mid-size bay area firm that focuses on employment and labor laws.About UsWe offer a hybrid work environment, competitive base salary, and a range of benefits, including medical, dental, and vision coverage, as well as a 401k plan with match.Job DetailsWe are...

  • Sales Associate

    6 days ago

    Alameda, California, United States CosmoProf Full time

    About the RoleCosmoprof is seeking a highly motivated and passionate Sales Associate/Beauty Advisor to join our team. As a key member of our sales team, you will be responsible for creating a memorable shopping experience for our customers.As a Sales Associate/Beauty Advisor, you will focus on building relationships and inspiring loyalty with our customers....

  • Retail Cashier Associate>

    3 months ago

    Alameda, United States Big 5 Full time

    Big 5 - 325 Park St. - [Store Cashier / Team Member] As a Retail Cashier Associate at Big 5 you'll: Oversee the front counter POS (register) terminal; Perform proper cash-handling and bagging of purchased merchandise; Greet customers; Answer telephones; Assist with stocking shelves and cleaning of displayed merchandise on the sales floor...Hiring Immediately...

  • Member Services Representative

    2 days ago

    Alameda, California, United States Alameda Alliance Full time

    Job SummaryWe are seeking a highly skilled and compassionate Member Services Representative to join our team at Alameda Alliance. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, addressing their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Retail Cashier Associate

    1 week ago

    Alameda, United States Home Goods Full time

    HomeGoods - 2246 South Shore Center 94501 [Retail Sales / Team Member] As an Associate at HomeGoods, you'll: Engage and interact with all customers; Accurately ring customer purchases/returns and count change back to customer; Accurately process and prepare merchandise for the sales floor; Promote credit and loyalty programs during customer interactions;...

  • Seasonal Task Associate

    2 weeks ago

    Alameda, United States Ulta Beauty Full time

    Ulta Beauty - 2245 South Shore Center [Retail Sales / Team Member] As a Task Associate at Ulta Beauty, you'll: Ensure all tasks are executed as planned and product is available for purchase; Ensure assigned work area is replenished, signed, and faced; Maintain outstanding store standards and overall store cleanliness; Complete merchandise resets, planograms,...

  • Sales Associate

    3 weeks ago

    Alameda, California, United States Salvation Army Full time

    About Our Retail TeamBecome part of a dedicated team at The Salvation Army, working together to serve and impact our local community. Our Main Alameda Thrift Store supports the Adult Rehabilitation Program, providing a unique opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while...

  • Sales Floor Associate

    2 weeks ago

    Alameda, California, United States Big 5 Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Retail Cashier Associate to join our team at Big 5. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating the front counter POS terminal, and maintaining a clean and organized store environment.Key Responsibilities:Operate the POS...