Call Center Representative

2 weeks ago

Normal, United States TEKsystems Full time

Description:

• Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.

• Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity – less than 1.5%, 30 minute breaks)

• Displays and communicates a general understanding of products and procedures and demonstrates proficiency with most tools/technology

• Produces occasional free form letters and adapts communications to the needs to the audience or situation

• Applies a basic understanding of tax implications related to policy transactions

• Addresses customer service inquiries by researching account histories and providing solution options or escalating appropriately

• Acts as a liaison and collaborates effectively with other Life/Health business units

• Acts as a resource for other team members and business areas, as well as occasionally provides training

• If assigned to a call center, utilizes cross-functional knowledge of various service, underwriting, and claims units

• Follows process guidelines to complete work and seeks appropriate guidance

• Strives to meet quality and production expectations

• Works under close supervision and work product may be reviewed afterwards. Might have to do great recovery.

• Develops basic knowledge of the department's workflow, procedures, tools/technology, and products

• Appropriately communicates with customers by responding to phone calls and producing system-generated letter

Skills & Qualifications:

Soft Skills:

- Soft skills are really most important - customer service and attitude is number one

- Attendance and reliability

-Positive attitude

- Learning agility

-Think of Chick-fil-A and what stands out about it to you? The great customer experience and excellent customer service, that is what this team at State Farm wants to strive for.

Experience Level:

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Call Center Representative

    2 weeks ago

    Normal, United States TEKsystems Careers Full time

    *Description:* • Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. • Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned...

  • Call Center Representative

    2 weeks ago

    Normal, United States Teksystems Full time

    Description: Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity less...

  • Call Center Representative

    2 weeks ago

    Normal, United States TEKsystems Full time

    Description: Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity less...

  • Call Center Representative

    2 weeks ago

    Normal, United States TEKsystems Full time

    Description: Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity less...

  • Call Center Representative

    2 weeks ago

    Normal, IL, United States TEKsystems Careers Full time

    *Description:* Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity –...

  • Call Center Representative

    2 weeks ago

    Normal, IL, United States TEKsystems Careers Full time

    Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity - less than 1.Displays and communicates a general understanding of products and procedures and demonstrates proficiency with most tools/technology • Produces occasional free form letters and adapts communications to the needs to the audience or...

  • Call Center Representative

    2 weeks ago

    Normal, IL, United States TEKsystems Full time

    Description:• Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.• Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity...

  • Patient Services Representative-BroMenn Outpatient Center

    4 months ago

    Bloomington-Normal, IL, United States CARLE Full time

    The Patient Services Representative coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.Coordinates and...

  • Patient Access Representative

    4 days ago

    Normal, United States Springfield Clinic Full time

    Job SummaryThe Patient Access Specialist plays a vital role in providing a welcoming experience for guests and their families at Springfield Clinic. This position is responsible for communicating with various departments and teams to ensure smooth guest flow and high data integrity.Key ResponsibilitiesAnswer incoming calls, identify the caller's needs, and...

  • Sales Development Representative

    6 days ago

    Normal, Illinois, United States Rivian Full time

    About RivianRivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences. Our mission is to empower adventurous spirits to explore the world without compromising the planet.Job SummaryWe are seeking a highly motivated and results-driven Sales Development Representative to...

  • Human Resources Representative

    1 month ago

    Normal, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education...

  • Human Resources Representative

    1 month ago

    Normal, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave Paid education...

  • Human Resources Representative

    1 month ago

    Normal, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education...

  • Human Resources Representative

    2 weeks ago

    Normal, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave  Paid education...

  • Human Resources Representative

    1 month ago

    Normal, United States Meijer Full time

    Job DescriptionAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave ...

  • Patient Services Representative

    1 month ago

    Normal, United States Carle Full time

    Position Summary: The Patient Services Representative coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. ...

  • Patient Services Representative- BMC Physical Therapy

    7 days ago

    Normal, United States Carle Health Full time

    Position Summary:The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. ...

  • Sales Development Representative

    6 days ago

    Normal, Illinois, United States Rivian Full time

    About RivianRivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable and adventurous future. Our mission is to empower individuals to explore the world without compromising the planet.Role SummaryAs a Sales Development Representative, you will play a vital role in our Inside Sales organization, fostering relationships with...

  • Specialty Representative, Gastroenterology

    3 months ago

    Normal, United States AbbVie Full time

    Company Description This role is field-based and candidates should live within a reasonable distance from the primary city. AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across...

  • Specialty Representative, Gastroenterology

    3 months ago

    Normal, United States AbbVie Full time

    Company Description This role is field-based and candidates should live within a reasonable distance from the primary city. AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across...