Call Center Representative

2 weeks ago

Normal IL, United States TEKsystems Careers Full time

Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity - less than 1.Displays and communicates a general understanding of products and procedures and demonstrates proficiency with most tools/technology
• Produces occasional free form letters and adapts communications to the needs to the audience or situation
• Applies a basic understanding of tax implications related to policy transactions
• Addresses customer service inquiries by researching account histories and providing solution options or escalating appropriately
• Acts as a liaison and collaborates effectively with other Life/Health business units
• Acts as a resource for other team members and business areas, as well as occasionally provides training
• If assigned to a call center, utilizes cross-functional knowledge of various service, underwriting, and claims units
• Strives to meet quality and production expectations
• Works under close supervision and work product may be reviewed afterwards. Develops basic knowledge of the department's workflow, procedures, tools/technology, and products
• Appropriately communicates with customers by responding to phone calls and producing system-generated letter
*Soft skills are really most important - customer service and attitude is number one
- The great customer experience and excellent customer service, that is what this team at State Farm wants to strive for.
*If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Employee Assistance Program
§ We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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