Customer Accounts Advisor Plus

2 weeks ago


Allison Park, United States Aaron's Full time

Job Title: Customer Account Advisor

Job Family:Company Stores

FLSA Status:Non Exempt

Job Code:176 & 136

Date Created/Updated:  December 2016

Summary: 

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities:

  • The Acquisition and Maintenance of Customers
  • Protect Company assets
  • Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
  • Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
  • Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Document all customer appointments in the store computer system
  • Maintain updated customer information
  • Assist with merchandise returns and customer deliveries as directed
  • Perform responsibilities of the Customer Account Manager when directed
  • Safely operate company vehicle
  • Load, secure and protect product in company vehicle
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Assist the Sales Team as needed

Education and Experience:

  • High School diploma or equivalent preferred

Required Skills and Competencies:

  • Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
  • Good communication and interpersonal relationship skills
  • Strong telephone etiquette
  • Good organizational skills
  • Professional groomed appearance
  • Good driving skills
  • Ability to work schedule of budgeted hours varying from 8am to 9pm
  • Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy
     

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