General Manager

Overview:

  General Manager San Jose, CA   Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We’re one of California’s largest nonprofits working in school districts from San Diego to San Francisco. Whether you’re interested in early learning, elementary, middle or high school, you can invest in your community by working at a local school or working within our home office providing support JOB SUMMARY: The primary responsibility of General Managers is to ensure the ongoing regional operations, programmatic excellence, consistent quality of finance and administration, and health of the Think Together teams in their assigned Regions. General Managers are responsible to provide input and support to achieve the organization’s fiscal year operating goals and also for the implementation of Think Together’s Program Quality, Culture, Business Development Retention, Operations, and Strategic Leadership consistent with organizational standards.   In conjunction with Home Office, General Managers provide strategic leadership and oversight for their regional teams, budget and resource utilization, customer satisfaction, and business retention. General Managers are responsible for regional sustainability, program quality, customer satisfaction, and retention of partners including schools, school districts, parents, and other local stakeholders.    General Managers, in accordance with organizational goals, support and develop all Director of Program and Operations or QAC’s in their region to ensure, monitor, and maintain quality implementation of all Think Together initiatives, culture, and programs.   The General Manager must lead by example and is expected to lead strategically, act intentionally, and work collaboratively across the Think Together platform to ensure organizational success.   LEADERSHIP:  General Managers must be leaders who consistently support and demonstrate Think Together’s values, vision, mission and organizational culture.  General Managers must exemplify the following qualities: 

• Leadership by example and with humility, embodying Think Together success factors: servant leadership, youth focus, customer focus, trustworthiness, initiative, responsibility, teamwork, communication, creativity, and problem solving
• Passionate commitment to the students, schools, families and communities we seek to serve
• Understanding that our work is the work of change agents
• Strong skills in professional development
• Belief in the capacity of students and staff to grow – and a commitment to foster that growth
• Deep understanding that the most powerful professional development and leadership requires leaders who are coaches and are both able and willing to do the work which they are guiding – a General Manager needs to be someone who would clearly be great at working directly with the students we serve
• Commitment to diversity and a vision for students and staff which is focused on adding supports, as opposed to remedying deficits
• A deep, abiding, and visible commitment to Continuous Improvement Management and TA framework
• Facilitative leadership style that will lead to success in a team-oriented, matrixed organization
• Set and articulate a clear direction and objectives for the Region that align with Think Together Goals, Mission, and Vision
• Identify current and potential staff development opportunities and collaborate with Human Resources to establish and maintain a highly effective workforce
• Provide ongoing communication and messaging that monitor and support an aligned and engaged Regional workforce

PROGRAM: 

• Support quality program implementation
• Work with the Deputy Chief Program and Operations Officer to ensure that program implementation and support is of excellent quality and in alignment with the program manual and needs of our school partners
• Communicate with boards of education, superintendents, and school administrators as needed to maintain strong working relationships and partnerships
• Attend regular governance meetings with school district partners as needed to sustain and ensure customer satisfaction and retention 
• Ensure compliance with California Department of Education requirements for After School Education and Safety Programs, 21st Century Community Learning Center Programs, and other district and CDE-funded programs as required and appropriate
• Participate in appropriate Expanded Learning Program meetings and activities sponsored by the CDE and the After School Regional Lead system ensuring Think Together is actively participating and represented across the system of support
• Ensure that contractual obligations to school districts, partners and other funders are met, as required
• Ensure healthy relationships between Think Together staff and all stakeholders including but not limited to: school, district-level personnel, partner organizations, and parents
• Develop, support, and mentor Director of Program and Operations or Quality Assurance Coach-Trainers
• Visit sites regularly to ensure high quality program implementation in accordance with Think Together program manual and established standards
• Visit Sites and partner meetings to develop and coach Director of Program and Operations and/or Quality Assurance Coach-Trainers
• Set clear program and performance expectations, monitor the end results, and hold people accountable for strengthening both program and performance 
• Ensure business retention efforts through providing high quality Expanded Learning Programs to existing partners
• Utilize data from stakeholder survey to ensure customer satisfaction at all levels
• Ensure the appropriate maintenance of comprehensive student records and reports as required
• Ensure regional team partners with Human Capital to forecast the volunteer recruitment needs, maintain volunteer records and reports, and implementation of the new volunteer on-boarding process as required for the Region

OPERATIONS: 

• Accountable for the management of day-to-day operations across the region
• With the Deputy Chief Program and Operations Officer and Chief Financial Officer, plan and manage an appropriate budget, reporting anticipated variances and managing expenditures
• Ensure fiscal management across regional teams 
• Ensure regional team work with human capital in the region to forecast staffing demand and requirements and support organizational strategies to fill needs; 
• Maintain frequent, collaborative, and effective communication with Human Resource Manager, and work closely with regard to Human Resources matters, including payroll, employee relations matters, disciplinary documentation, and terminations
• Analyze and synthesis data to diagnose problems and strategize solutions
• Ensure successful and timely regional data, evaluation, and data reflection sessions to inform the work of the teams in the region.  
• Manage direct reports that will include, but not be limited to Director of Program and Operations and Quality Assurance Coach-Trainers for every ten sites and administrative support staff 
• Ensure compliance with regulatory requirements and control risk within acceptable limits
• Lead business sustainability and development efforts to secure future contracts with existing and new partners
• Suggest opportunities for growth within the Region and support donor and funder opportunities within the Region of influence
• Participate in social media platforms to promote and increase awareness about THINK Together 
• Expand and strengthen Think Together’s work in the expanded learning field
• Set the vision and culture for all regular Regional All-Staff Meetings for full-time staff
• Communicate and collaborate regularly with Home Office staff and actively participate in required meetings

OTHER RESPONSIBILITIES:

• Implement other plans or management requirements as needed
• Oversee, direct, and review all direct reports and collaborate on management of shared reports
• Participate in community events
• Supervise, train, and develop subordinates in line with the objectives, policies, and procedures of the organization
• Complete supervisory responsibilities in a timely and thorough manner
• Maintain highest degree of confidentiality in student, staff, and management matters

  REQUIREMENTS:

• Bachelor’s degree in social service, education, or topic area; master’s degree highly desirable 
• At least 10 years of senior management experience; track record of effectively leading regional or multiple teams with outcomes-based performance; ability to point to specific examples of having developed strategies for successful business outcomes. 
• Leadership positions within the education or expanded learning environment with for a minimum of 5 years with up to date knowledge of the expanded learning landscape, education code, and market
• Experience as a site or district administrator a plus 
• Excellence in organizational management with the ability to coach staff, manage and develop high performance teams, set and achieve strategic objectives, and manage a budget
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
• Ability to work effectively in collaboration with diverse groups of people
• Passion, commitment, integrity, positive attitude, strategic thinker, mission-driven, and self-directed leader 

OTHER:

• Must pass Live Scan (criminal background check via fingerprinting)
• Provide a clear TB test
• Salary: $145,000-$155,000/yr

 Think Together is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, religious creed, physical disability, mental disability, age for individuals age 40 and over, medical condition (as defined by state law (for example, cancer or genetic characteristics or HIV/AIDS), marital status, military and veteran status, sexual orientation, genetic information, citizenship status or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

  #HOM #LI-Onsite 

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