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Associate Director of Data Analytics

2 months ago

Boston, United States firstPRO Full time

Position Summary:

We are seeking an experienced and motivated Associate Director of Data Analytics for a temporary position in the Feld Center for Career and Alumni Engagement. This individual will be responsible for serving as primary liaison to IT during the buildout and implementation of a new and evolving Salesforce CRM. In addition, the Associate Director will provide strategic insight into opportunities for dashboard development and data collection and synthesis to improve data-driven decision making related to career development events, activities and student outcomes.

Key Responsibilities:

Database Administration:

• Serve as the primary liaison to IT and Salesforce consultants during the buildout the Feld Center instance of the Salesforce CRM to incorporate alumni engagement and action learning

• Work with the IT team and Salesforce consultants to facilitate integrations and plug-ins with Salesforce and LinkedIn, Handshake, Outlook, etc.

• Develop and document standard operating procedures (SOPs) for data management and administration workflows.

• Provide training and support for staff on effective use of Salesforce for career services, industry engagement, alumni engagement, and action learning activities.

Data Collection and Synthesis:

• Identify opportunities to optimize data collection and synthesis related to career services, industry engagement, alumni engagement, and action learning; including employer and alumni participation, student engagement, and data mapping to resulting internship and job outcomes

• Analyze industry and alumni engagement metrics to identify trends, opportunities, and areas for improvement; suggest new metrics as data allows and as relevant to decision-making needs

• Collaborate with Decision Support (QRO to support data collection efforts related to national surveys and rankings

Key Skills:

• Expertise in Salesforce development, design, integration, and training

• Experience in conducting database training sessions and developing database training materials

• Experience or ability to develop proficiency with platforms including Handshake and PowerBI

• Strong analytical and problem-solving skills

• Ability to work collaboratively with diverse stakeholders, including staff, students, employers, alumni, and faculty.

• Attention to detail and commitment to data accuracy and integrity.

Qualifications:

• Bachelor’s degree in Data Analytics, Business, Information Technology, or a related field; Master’s degree preferred.

• Minimum of 3 years of experience in data analytics, preferably within higher education or career services.

• Demonstrated experience with Salesforce administration and data management.

• Proficiency in PowerBI, Handshake, and other relevant software and tools.

• R, Python, SQL, database management toolsF