Success Factor LMS Support Specialist

4 weeks ago


Indianapolis, United States Tata Consultancy Services Full time

Job Title

Success Factor LMS Support Specialist


Relevant Experience & Experience Required

(in Yrs)

5+ years


Skills

  • Success Factor trained Experienced professional with LMS Module.
  • Understanding of ITIL and Agile
  • Ability to work independently as a self-starter, and within a team environment.
  • Knowledge of SQL and scripting
  • Good communication and presentation skills
  • Experience Learning Content will be added Advantage

Roles & Responsibilities

  • Understand and evaluate business requirements
  • Follow ITIL Processes in order to execute support activities.
  • Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA
  • Trouble-shoot issues and be proactive in offering solution and user guidance when needed offer solutioning and user guidance when needed
  • Interact with vendors regarding system upgrades, break fix, performance, availability, and system uptimes
  • Ensure regular connects with Onsite team for providing daily status updates
  • Maintain project documentation (Validation documents/KEDB etc.) and adhere to customer’s quality policy and procedures.
  • Presenting the status of work to customer in Weekly and Monthly Status Meetings
  • Provide service improvement suggestions
  • Collaborate with team members on a regular basis to discuss ideas, improvement & efficient service delivery.



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