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Senior Administrative Assistant

4 months ago

Little Rock, United States Frost, PLLC Full time

Join Frost and become an integral part of our CPA practice as a Senior Administrative Assistant. In this pivotal role, you'll lead the charge in providing top-level support, ensuring seamless operations, and fostering strong client relationships. If you're ready to take your administrative career to the next level and make a significant impact, this opportunity is for you.


Your Key Responsibilities:

  • Client-Centric Support: Take the lead in managing communication with both new and existing clients, delivering unparalleled service and support that sets Frost apart.
  • Tax Expertise: Your expertise will ensure accuracy and efficiency in every step of the process, from assembling and processing tax returns to e-filing and monitoring acceptances.
  • Master of Organization: Oversee the overall document organization, ensuring everything is meticulously scanned, stored, and readily accessible for optimal efficiency.
  • Deadline Management: Navigate tax due dates with precision, ensuring timely delivery of tax deliverables and demonstrating your commitment to excellence.
  • Administrative Excellence: Provide comprehensive administrative support, from managing phone calls and deliveries to sorting and delivering mail, ensuring nothing falls through the cracks.
  • Collaborative Team Player: Support and assist your colleagues and Frost locations with projects and backup as needed, fostering a culture of teamwork and collaboration.
  • Technical Proficiency: Demonstrate a thorough understanding of tax preparation software, with CCH Preferred, showcasing your ability to leverage technology for maximum effectiveness.
  • Problem-Solving Pro: Use sound judgment and decision-making skills to identify and resolve issues, ensuring smooth operations and client satisfaction.
  • Continuous Improvement: Research and address complex questions and problems, optimizing workflows, resources, and client satisfaction at every turn.
  • Ambassador of Professionalism: Maintain the highest standards of professionalism and client confidentiality, embodying Frost's commitment to excellence in all interactions.
  • Office Champion: Ensure the office environment is organized, clutter-free, and stocked with essentials, guaranteeing the comfort of clients and colleagues alike.
  • Event and Meal Coordination: Assist with coordinating events and meals, adding an extra touch of hospitality and care to the Frost experience.
  • Project Management Expertise: Use your project management skills to effectively manage tasks and initiatives, contributing to the team's overall success.


Qualifications:

  • Experience: Bring at least 7 years of administrative assistant experience, showcasing your depth of knowledge and expertise in the field.
  • Education: Hold a High School Diploma or equivalent qualification, underscoring your commitment to continued learning and growth.
  • Preferred Experience: While experience in Public Accounting is preferred, it's not required. We value diverse backgrounds and are open to candidates with relevant experience in other industries.
  • Technical Skills: Possess advanced knowledge of Adobe Acrobat and a deep understanding of the Microsoft Office Suite (including Word, Outlook, and Excel), essential tools for success in this role.
  • On-Site Presence: Be ready to work on-site, immersing yourself in the collaborative culture and dynamic atmosphere of our office.


Frost, PLLC’s policy is not to accept unsolicited referrals or resumes from any source other than a signed vendor agreement and directly from employees and candidates.

  • Frost, PLLC will not consider unsolicited referrals and/or resumes from vendors who do not have a signed vendor agreement with Frost, PLLC. (e.g. search firms, staffing agencies, fee-based referral services, and recruiting agencies.)
  • Any resume or CV submitted to any employee of Frost PLLC without having a signed vendor agreement – within the last year - in place will be considered the property of FACTA.
  • To be duly considered for a vendor agreement with Frost, PLLC, all formal requests must be exclusively submitted to hr@frostpllc.com. Any communication through alternative channels shall be deemed invalid for consideration.