Inside Sales Account Manager

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Account Manager is a part of the Motorola Solutions Federal Go-To-Market Sales Organization. Job Description The Inside Sales Account Manager is responsible for directly selling Motorola Solutions products and services through achievement of opportunity-based sales quotas for a pre-established set of accounts designated by Field Sales Management. The Inside Sales Account Manager is held accountable for reaching business targets associated with phone-based selling and other revenue generating activities (outbound calling, lead generation & follow-up, call campaigns on promotion launches, prospecting, email campaigns, etc). This individual is responsible for establishing a strong rapport and relationship with both existing and potential customers. Concurrently, the Inside Sales Account Manager is responsible for indirectly impacting sales growth by providing comprehensive sales support that enables our direct sales teams and partners to sell more, save time and focus on driving new opportunities. Each Inside Sales Account Manager is assigned to support specific Direct Account Managers and will be held accountable and incentivized for the team achievement of specific business targets and results. By providing a comprehensive sales support infrastructure, the Inside Sales Account Manager accelerates the throughput of business and extends the reach of the Field teams they serve. Responsibilities include but are not limited to: Penetrate targeted accounts and radiate sales from within assigned customer base; Meet and exceed quota Execute a wide variety of phone-based revenue generating opportunities: lead generation/outbound calling, identify and act on up-sell/cross-sell opportunities, drive promotion awareness, opportunity management, emphasize product/service features and benefits, quote generation, etc. Establish trust and build strong business relationships with assigned field team being served; Partner with Direct Account Managers to determine appropriate strategic sales approach; Be viewed as strategic partner and extended team member Trusted partner and valued resource for all support needs and business activities for assigned sales team and partner community; Examples include: quote generation and comprehensive end-to-end "request for quote" process management, expedite access to marketing materials and product information, deliver product and pricing comparison matrices to accelerate customer decision making, maintain and manage in-field customer-specific pricing contract data and reporting requirements, manage and resolve a wide variety of product configuration & pricing issues, etc. Customer and Partner view: serve as extended sales team member; Direct customer interface and will act and respond to customer and partner issues on behalf of sales as appropriate; Coordinate multiple internal resources and teams to solve customer and partner specific issues/problems; Take a total North America approach and view and funnel field-facing issues and challenges to the greater organization for action; Attend customer-specific meetings, conferences ,and technology forums as directed by the sales team; Learn and understand the assigned territory processes, to include but not limited to, Purchase Ordering Processes, Request for Proposals (RFP), Request for Quotations (RFQ), and/or procurement path Provide daily coaching and consultation to the Field and Partner community on business and operational processes Extended team member and attends all regional/territory meetings as appropriate Additional Knowledge/Skills: Bachelor's Degree Excellent analytical, verbal, and written communication skills along with a high level of diplomacy, discretion, and problem-solving ability; Will interact daily with various levels of management Project management and organizational skills and the ability to manage multiple priorities in a complex, fast-paced environment Knowledge of key systems (Oracle, Sales Force, Google Suite) and North America Sales & Business Operations work tools Exceptional presentation skills Proficient computer skills with emphasis on Windows-based applications Experience using problem identification and objection resolution skills Must be a U.S. citizen with ability to obtain a necessary security clearance as required by government contract Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Target Base Salary Range: $50,000 - $60,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-MM1 Basic Requirements Bachelor's Degree Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.