Account Relationship Manager

DescriptionAbout FreshDirect At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's homes - faster, fresher, and smarter than anyone else. We're not just a food company - we're a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care. We partner directly with farmers, fishermen, and artisans to source the highest-quality ingredients, then use smart data, automation, and logistics to get them to our customers' doors at peak freshness. It's grocery shopping reimagined - and we're just getting started. If you're passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build the future of food with us. Position Summary FreshDirect Business is a high focus priority within the FreshDirect enterprise and we're looking for a talented, hungry sales contributor who will be responsible for direct, proactive customer interactions every day with valued customers with the objective of managing, retaining & growing all accounts. High-Level Goals • Account Portfolio Revenue Growth • Account Portfolio Satisfaction & Retention What You'll Do • Own relationship development primarily via phone, email and in-person visits, with an exclusive group of FreshDirect's most valuable B2B customers & partnerships by continuously identifying and capitalizing on sales growth opportunities while ensuring customer satisfaction. • Engage in high volume inbound and outbound calls, using optimal communication methods and talk points to always have eye on meeting and exceeding customer and personal objectives. • Maintain an ongoing sales mindset for all customers to identify opportunities and drive for wallet share growth. Work with Marketing team to design new campaigns & promotions for targeted audiences. • Educate, advise and consult on our innovative services like recurring order reservations, and main categories such as Fruit, Dairy, Snack, Beverage, Alcohol & Catering for business customers. • Conduct and evaluate regular customer business reviews to identify opportunities for upsell and cross-sell via increased products they aren't already purchasing and/or other locations we can provide service for. • Proactively build strong client relationships by identifying opportunities to expand partnerships which may include hosting on-site visits resulting in increased shared of their food and service budget. • Assist with customers whose order patterns are in decline. Help address any concerns, determine if and how recapture spend to ensure their success to maximize customer retention. • Lead by example, with focus on meeting and exceeding goals for outbound outreaches via phone & email, customer retention and revenue growth. • Be the voice of the customer and work cross-functionally with internal partners to communicate & mitigate customer service & experience issues. Advocate for customer needs, coordinating with cross-functional partners to resolve issues and strengthen the customer experience. • Work directly with Corporate Concierge Associates to ensure all inbound requests & requirements are satisfied in a timely & successful manner.Continuously monitor industry shifts and innovations to drive competitive advantage and business growth. Salary Range $72,625 - $80,000What You'll Bring Minimum 2 years of B2B account management or sales experience, with proven success in customer satisfaction, retention, and revenue growth. Strong desire and ability to make high-volume outbound sales and relationship management calls. Excellent communication, consultative selling, and customer service skills. Proactive, self-motivated, and results-oriented approach with strong organizational and time management skills. Confidence throughout the sales cycle - from outreach and follow-up to closing and retention. Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word); Salesforce experience a plus. Experience in food service or office product sales is preferred but not required. Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs. Open-mindedness toward new tools, methods, and processes that enhance success. What We Offer Competitive compensation and performance-based incentives. Comprehensive benefits package, including health, dental, and vision coverage. Paid time off, holidays, and employee discounts. Opportunities for professional development and career growth within a fast-growing business segment. A collaborative, inclusive, and customer-obsessed culture that values innovation and continuous improvement. The opportunity to represent a trusted New York brand and contribute to the growth of a high-priority business area. #LI-LG1