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Exceptions Analyst

3 months ago

Milwaukee, United States Division 10 Personnel Full time

Our client is a premier manufacturer in Southeastern Wisconsin. This industry leader is currently interviewing qualified candidates for an Exceptions Analyst role. This is a long term contract, projected to last through September 2025. There is a possibility of extensions.

The Exceptions Analyst will be the Subject Matter Expert for all Order to Cash (OTC) flow processes. This person will also provide recommendations and implement solutions focused on reducing/eliminating similar errors.


Responsibilities:

  • Analyzing and tracking business process metrics/errors.
  • Recommending improvements to support end to end OTC flow processes.
  • Performing root cause analysis and identifying system errors.
  • Addressing SAP exceptions in a timely fashion.
  • Primary KPI's and time to resolution based on sustainable process improvements.
  • Leverage reports problem solving.


The ideal candidate will serve as a significant interface with cross functional teams, and work closely with leadership to develop and maintain standard work processes to effectively problem solve the overall health of the system.

Qualifications:

  • Bachelor's degree or equivalent experience
  • 3 or more years of experience in a similar role
  • Knowledge of both standard work process and SAP system process.
  • Experience with end to end OTC flow processes (the dealer ordering process for various types of parts, stock levels, the inventory control processes, pick/pack/ship material movement, invoicing, and reference & transactional data to support SAP (SD-OTC) problem solving initiatives).
  • Excellent verbal and written communication skills.