Customer Service Administrator
3 weeks ago
Nissha Metallizing Solutions is the leading, global manufacturer of metallized packaging & labeling solutions. We specialize in creating metallized paper foils that are used worldwide to give labels and packaging a premium, high-end look. We pride ourselves on offering eco-friendly alternatives that replace multi-layer materials.
Nissha Metallizing Solutions is part of the Nissha Group. The group has over 5,000 employees and production bases in various locations, including Belgium, Brazil, Italy, Germany, and the United States, and supplies products to approximately 300 printing companies and converters in 80 countries.
Job Purpose:
We are currently seeking a Customer Service Administrator to join our Franklin, MA office team.
As a detail-oriented individual with a can-do attitude, you will play a crucial role in ensuring our customers have a positive experience. Your excellent communication skills, both verbal and written, will be essential in addressing customer inquiries and providing exceptional service.
You will be the problem solver, coming up with creative resolutions to ensure customer satisfaction.
Essential Duties and Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Receives & confirms orders and maintains accurate entry of sales orders & customer information into the system.
- Prepare shipping documents, finalize invoice and any other documents as required by the Customer.
- Follow-up and handle overdue payments.
- Check purchase order conditions, customer credit limit & payment due dates (product, price, incoterms & payment)
- Follow-up of the shipment at final destination according to Incoterms.
- Follow-up on upcoming shipments and orders.
- Check availability on truck/container.
- Handle documents based on payment conditions.
- Communicates with Planning on fulfillment of orders & interfaces with other departments as needed.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Performs other related duties as assigned.
Education and/or Work Experience Requirements:
Qualifications include:
- 3-4 years of proven Customer support experience or experience as a Client Service Representative.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- Must be able to meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Strong phone contact handling skills and active listening.
- Comfortable working in an intercultural work environment.
- Bilingual Spanish/English a plus, not required.
- High school diploma or GED required.
Working conditions
- Flexible Hybrid work schedule.
Physical requirements
- Prolonged periods sitting at a desk and working on a computer.
- Fine motor skills are utilized when typing and using various office machines.
Nissha offers comprehensive benefits package that includes - health, dental, and vision insurance, Flexible Spending Accounts, life and disability insurance, a 401(k) plan with company match, a variable compensation plan, tuition assistance, employee assistance program, vacation and paid holidays.
Please visit our website at for additional company information.
Nissha Metallizing Solutions
24 Forge Park
Franklin, MA 02038
Nissha is an Equal Opportunity Employer
-
Customer Service Representative
3 days ago
Franklin, United States Eastern Propane Full timeJob DescriptionJob DescriptionEastern Propane & Oil is Hiring apart-time Customer Service Representative for our office in Franklin, MA! Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603!Platinum level status for Veteran friendly employers Why choose Eastern for your Career?Our Company...
-
Customer Service Representative
1 week ago
Franklin, United States Eastern Propane Full timeJob DescriptionJob DescriptionEastern Propane & Oil is Hiring apart-time Customer Service Representative for our office in Franklin, MA! Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603!Platinum level status for Veteran friendly employers Why choose Eastern for your Career?Our Company...
-
Customer Service Representative
15 hours ago
Franklin, United States Computech Full timeAbout the Company: Computech Corporation has over twenty years’ experience providing contract, temporary and direct hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), engineering, medical, professional, finance, administrative, light industrial,...
-
Customer Service Representative
15 hours ago
Franklin, United States Computech Corporation Full timeAbout the Company:Computech Corporation has over twenty years’ experience providing contract, temporary and direct hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), engineering, medical, professional, finance, administrative, light industrial,...
-
Customer Service Representative
2 days ago
Franklin, United States Computech Corporation Full timeAbout the Company:Computech Corporation has over twenty years’ experience providing contract, temporary and direct hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), engineering, medical, professional, finance, administrative, light industrial,...
-
Customer Service Representative-$60k
1 week ago
Franklin, United States Canadian Executive Search Group Inc Full timeCanadian Executive Search Group (USA) is currently seeking an Customer Service Representative for an Industrial Manufacturing client in the Franklin, TN area. Location: Franklin, TN Schedule: Full Time Compensation: $60k-$65kResponsibilities: Order Processing: Collect, control, and process orders from A to Z. Ensure scheduled delivery and invoicing as...
-
Franklin, United States Traveling Teams Inc. Full timeJob DescriptionJob DescriptionThe Customer Service Representative | Hotel Reservations Specialist | Call Center Agent position is responsible for facilitating the hotel room booking process as outlined by Traveling Teams Inc.’s standard operating procedures. The Customer Service Representative | Hotel Reservations Specialist | Call Center Agent position is...
-
Customer Care Specialist
2 hours ago
Franklin, United States Terminix Service, Inc. Full timeJob DescriptionJob DescriptionTerminix Service, Inc. of Franklin, NC is looking to hire asap a Customer Care Specialist. This job reports to the Franklin Branch office (All work is performed in person at our office in Franklin NC).Apply for this job if:You're comfortable talking to people. You are not bothered by offering the services that your customers...
-
Customer Service Associate
1 day ago
Franklin, United States WesBanco Bank Inc. Full timeJob Title - Department Customer Service Associate - Customer Service Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).Market Mid Atlantic Work Hours per Week...
-
Customer Service
22 hours ago
Franklin, United States US Tech Solutions, Inc. Full timeJob Title: Customer Service Location: Franklin TN Duration: 6 months contract Responsibilities: · The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments. ·...
-
Customer Service
19 hours ago
Franklin, United States US Tech Solutions, Inc. Full timeJob Title: Customer Service Location: Franklin TN Duration: 6 months contract Responsibilities: · The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments. ·...
-
Customer Service
13 hours ago
Franklin, United States US Tech Solutions Full timeResponsibilities: The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments. Effective delivery of company products and services Responds to telephone inquiries from new...
-
Customer Service
2 weeks ago
Franklin, United States Staffing Full timeJob DescriptionJob DescriptionM-F 8-5Onsite as needed* Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor’s office then anything below managing 75 calls/day would not translate to similar environment).* Must have effective and empathetic communication style in managing inbound calls and...
-
Customer Service Representative
2 days ago
Franklin, United States IPEG, Inc. Full timeCustomer Service Representative Conair Job Type Full-time Description Conair, part of the IPEG Industrial Group, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment,...
-
Customer Service Representative
8 hours ago
Franklin, United States Johnson Comfort Full timeJob DescriptionJob DescriptionCustomer Service Representative Johnson Comfort is looking for a Customer Service Representative to join our team in our Franklin office. This individual will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset...
-
Customer Service Representative
1 week ago
Franklin, United States Capital Credit Llc Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...
-
Customer Service Representative
1 week ago
Franklin, United States Custom Fabricating & Supplies Full timeJob DescriptionJob DescriptionCustom Fabricating & Supplies, a recognized leading provider of industrial masking products and solutions, is looking for a self-motivated and experienced Customer Service Representative to join our team at our location in Franklin, WI. The Customer Service Representative is often the first line of contact for our clients and...
-
Customer Service Associate
1 week ago
Franklin, United States Jet Express Carwash Full time $10 - $12Job Summary:Jet Express Car Wash is looking to hire Customer Service Associates for our newest Express Car Wash tunnel located in Franklin, NC.With our state-of-the-art facility, above-average compensation, and an opportunity to grow within the company, we are looking for a select few candidates who can meet our high standards of performance and customer...
-
Customer Service Representative
3 days ago
Franklin, United States Manpower Inc Full timeOur client in Franklin, MA is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service Team. The ideal candidate will have professionalism, reliability and organizational skills which will align successfully in the organization. Job Title: Customer Service...
-
Customer Service Representative
1 week ago
Franklin, United States Vaco Full timeOur client located in Franklin, TN is seeking a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the healthcare industry!The Customer Service Representative is a contract opportunity with a fully onsite schedule.Responsibilities:Review applications and...