General Manager

General Manager - Belleville IL

We’re looking for a driven, energetic individual to join our Belleville IL Culligan team as General Manager Work with the industry leader and manage a team of professionals selling the best drinking water, water treatment and filtration systems in the business, behind a name that sells itself.

In this position, you will serve as the General Manager at Packard Culligan Belleville IL, a franchise of Culligan International. You will have responsibility to provide strong leadership and offer the best drinking water with the largest variety of water treatment products and services available for home or business in the specific Primary Area of Responsibility (PAR) designated to the dealership; manage the day to day operations and office functions of the dealership; build and maintain a healthy business by ensuring customer satisfaction and a motivated, competent team of service providers; responsible for the financial growth of the dealership, adhering to budgetary requirements by controlling expenses, including staffing appropriate levels and management.

This is a successful Culligan dealership within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Our dealerships operate with values based on relationships, unity, listening and leading locally.

The following are key competencies and responsibilities for the position:

Gain new customers, improve customer satisfaction and retention

• Actively promote and support our commitment to exceed our customers’ expectations
• Effectively communicate with customers to promote satisfaction and trust; resolve issues immediately
• Successfully balance the needs and desires of the customer(s) within reasonable expectations to meet company goals, objectives and strategy
• Continuously evaluate dealership success in accordance to company customer service and customer retention standards; strategically improve any variances
• Promote a positive Culligan image in the community

Create and maintain a positive workforce environment conducive to enhanced employee morale, productivity and creativity.

• Communicate regularly and honestly with employees to encourage an open exchange of information and build a team committed to satisfying our customers
• Provide honest and timely feedback to employees regarding their performance and expectations, individual, dealership and company goals, improvements, transitions and inquiries
• Communicate pertinent information to employees at the dealership level from senior leadership; escalates pertinent information from employees to Area Manager
• Maintain a safe fleet for our employees to operate; informing necessary parties of needed repairs and/or damages, reviewing drivers’ pre-post checklists, ensuring drivers’ files are compliant with JJ Keller and DOT expectations, familiar with and adhere to expectations outlined in Fleet Safety Manual
• Ensure a safe, clean work environment that is in compliance with all applicable federal, state and company regulations and procedures
• Lead individuals in the dealership by displaying high professional standard of integrity, continuous improvement, safety focus, customer focus, adaptability and technical & role specific knowledge
• Models company communication expectations, including respectful conduct and interactions with customers, vendors, co-workers, corporate and other dealership personnel
• Evaluate and assign appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
• Seek opportunities to acquire future customers and potential employees
• Lead monthly dealership meetings; communicate pertinent company, dealership and department information
• Collaborate with individual employees to develop realistic performance objectives tied to the dealership goals
• Partner with Human Resources regarding all employee relations, potential disciplinary actions, terminations, recruitment and/or development opportunities
• Address performance issues directly, coach employee(s) to success with regular discussions regarding progress, take appropriate steps to support attainment of goals
• Evaluate customer satisfaction survey results, analyze information provided to identify training and coaching needs; provide relevant training, to ensure employees have the skills and information necessary to exceed customers’ expectations
• Promote employee development and empowerment; identify and encourage succession opportunities
• Accountable for employees to meet have necessary required training, credential(s) and/or certification(s) to be compliant with federal, state and local requirements for their position

Responsible for the financial performance of the dealership

• Acutely knowledgeable of dealership’s financial performance, including key revenue, EBITDA, expenses; adjusts accordingly to maintain financial success by comparing actual performance vs. plan, analyze variances; create and implement action plans necessary to achieve financial goals
• Accountable for staffing/payroll expenses; expected to maintain adequate staffing levels to execute essential dealership business needs, including minimizing overtime
• Maintain and safeguard the company’s assets (building, fleet, inventory, records, equipment, etc.)
• Responsible for safe, efficient operation and preventive maintenance of the facility
• Fiscally accountable for planning and adhering dealership’s annual budget; review and control expenses
• Annually evaluate rates and pricing structure to determine if adjustments are necessary
• Consult assigned corporate accountant to address fiscal anomalies
• Expected to facilitate above-average growth rate in the marketplace as depicted in the Market Plan Guide (MPG)
• Accountable for dealership and employees’ adherence to policies and procedures regarding financial impact on the dealership, i.e. pcard usage, accounts payable, travel, etc.
• Keep abreast of local market conditions in order to increase market penetration as depicted in the MPG

Experience requirements

• 5 years’ experience in route service industry or similar, 1 year direct sales experience or sales management, and 5-7 years management experience. Proven team leadership abilities, effective communication, customer service, analytical, interpersonal and problem solving skills. High energy level, self-motivation, and enthusiasm and ability to work independently.

Preferred experience and education

• Four year college degree and/or equivalent experience
• Sales / Operations leadership experience
• Salesforce experience preferred but not essential
• Valid Driver’s License with proven safe driving history. Maintain WQA Certified Water Specialist (CWS) designation.
• Sufficient skill with Microsoft Office (Word, Excel, PowerPoint) and a personal laptop computer.
• Must successfully pass background check, drug test, and Motor Vehicle Check.

What can Culligan offer you?

• Career advancement through training and development
• Competitive base pay, plus bonus pay structure
• Eligibility for annual recognition and training meetings/events
• State of the art technology and tools
• Work-life balance
• A great benefits package
• Medical, dental, vision, employer-paid short-term disability and life insurance, etc.
• Wellness Program with a monthly wellness benefits discount
• 401K with employer match
• Paid time off, paid holidays off

The Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.