Customer Service Representative

2 weeks ago

Mount Laurel Township, United States Samaritan Healthcare & Hospice Full time

Customer Service RepresentativeJob Category: AdministrativeWhat You'll Do:Educate and Inform: Guide patients, families, and healthcare professionals through hospice care options and Samaritan's available services and programs.Customer Service: Provide superior customer service and compassionate support via phone and email.Client Coordination: Handle new patient intakes, coordinate services, and resolve scheduling needs or emergent issues in collaboration with clinical and administrative staff.Relationship Building: Cultivate strong relationships with referral sources, payors, community organizations, and internal teams to ensure seamless care delivery.Administrative Support: Manage backend workflow tasks and maintain accurate documentation using EMR and other systems. Obtain and verify all necessary demographic, clinical, and insurance information.Team Collaboration: Work alongside Customer Service Representatives, Financial Counselor and clinical staff to support and enhance delivery service.What You'll Bring:High school diploma required; associate or bachelor's degree preferred.Minimum of 2 years experience in a medical, hospice, or home care environment.Benefits Include, But Not Limited To:Medical, dental, vision, and more.403 (b) plus 3% employer match.Paid time off.Annual merit increases and tuition reimbursement.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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