Assistant General Manager

1 month ago

Nashville, United States Opry Entertainment Group Full time

Assist in oversight and management of daily operations and guest experiences for a multi-experiential live music venue, bar and restaurant. In close partnership with General Manager (GM), monitor the development, implementation and execution of business strategies in all areas, including staffing, guest service, culinary and beverage programs, live music and entertainment, retail, and private events and catering. Reports to General Manager.

  • Assist in oversight and management of daily operations of all departments throughout venue. Ensure successful execution of all shows, events, and daily operations.
  • Provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue. Maintain a healthy working relationship between front- and back-of-house operations.
  • Develop direct reports by communicating performance expectations and delivering timely feedback through verbal communication, weekly meetings and goal-setting programming through designated performance management system.
  • Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Actively participate in the attraction, selection, development and retention of venue staff and management. Support and guide the recruiting, scheduling, and payroll processes. Review and approve weekly front-of-house schedules written by management.
  • Actively participate in meetings and trainings focusing on operational opportunities to contribute to the venue's success.
  • Partner with GM to prepare annual budgets and monthly forecasts and conduct P&L oversight/management.
  • Participate in developing short- and long-term plans for revenue growth and cost control measures. Seek opportunities to enhance revenue and produce new possibilities in all areas of operations.
  • Ensure systems are in place for all inventories/controls.
  • Work with internal business partners, such as Marketing, IT, Human Resources and Accounting, to oversee and support all staffing and venue programming.
  • Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.
  • Partner with venue leadership and maintenance team to ensure proper maintenance and repair of the physical facility and contents.
  • Support a high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions.
  • Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations. Maintain personal integrity by abiding by and supporting the Company's values and principles. Follow and support brand SOPs. Participate in and respond to the annual company audits.
  • Perform other duties as assigned.


Education

  • High school diploma or equivalent required; college degree is preferred
  • Degree in hotel/restaurant management is desired; a combination of practical experience and education will be considered as an alternative

Experience

  • 5+ years progressive hospitality management experience, preferably in a high-volume restaurant or nightclub space
  • Micros Point of Sale, Compeat, and Hot Schedules experience a plus

Knowledge, Skills and Abilities

  • Excellent interpersonal, written and verbal communication skills
  • Skilled in the following dimensions of restaurant functions required: food planning and preparation, purchasing, sanitation, security, corporate compliance, recordkeeping, and preparation of reports
  • Strong understanding of federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
  • Ability to establish clear direction, set goals, monitor progress and measure results
  • Passion for the hospitality business and compassion for people
  • Capable of creating fun in a fast-paced and stressful environment
  • Ability to communicate assertively in a non-aggressive, candid manner
  • Proficient experience with Microsoft Office (Outlook, Word, Excel)

Licenses / Certifications

  • State Alcohol Education Card required upon hire
  • Certified Food Safety Manager certification required within 90 days of hire
  • Must obtain CPR certification within 90 days of hire
  • Must complete Crowd Management training upon hire
  • Valid driver's license with satisfactory driving record required

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