Administrative - Customer Service Representative
3 weeks ago
Client Name
CSMC Santa Monica
Job Type
Local
Offering
Non-Clinical
Profession
Administrative
Specialty
Customer Service Representative
Job ID
15490644
Job Title
Administrative - Customer Service Representative
Weekly Pay
$880.0
Shift Details
Shift
8hr Days
Scheduled Hours
40
Job Order Details
Start Date
12/30/2024
End Date
03/31/2025
Duration
13 Week(s)
Job Description
Experience with medical insurance, referral processes, and benefit plans
1 year of recent experience working in an outpatient clinic or medical office setting
Ability to read, understand, and respond to detailed oral and written instructions
2+ years' recent experience working as a Patient Service Representative
Experience with CS Link/Epic
Understanding of medical terminology
Client Details
Address
1919 Santa Monica Blvd
City
Santa Monica
State
CA
Zip Code
90404
Unit Details
Unit Description
Job Duties:
• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains polices, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines
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