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Operations Associate
1 month ago
A popular fashion brand is seeking an Operations Associate to join their team at their Distribution Center in Chino Hills. This will be a temp-to-hire role.
Key Responsibilities:
- Provide outstanding service to customers by efficiently managing outbound and return tasks.
- Collaborate closely with the Outbound Returns Manager to meet all fulfillment SLAs
- Prioritizing assistance in manual return processing SOP.
- Communicate any issues or updates promptly to internal teams and third-party logistics (3PL) partners.
- Work diligently in the warehouse daily, actively engaged in returns manual processes to ensure adherence to SLAs.
- Maintain a keen eye for identifying issues in the returns process and escalate them promptly to the manager.
- Support with reporting for both Outbound and Returns whenever needed.
- Ensure timely processing of returns and provide necessary information to other departments as required.
- Follow on Outbound Status Update from 3PL.
- Assist with any Outbound/Returns tasks as needed.
- Assist with Outbound and Returns Reports when needed.
WE’D LOVE TO SEE:
- 1 year of Customer service experience with a track record of providing excellent customer service
- Previous experience in outbound and returns management is preferred.
- Strong attention to detail and ability to work efficiently in a fast-paced environment.
- Excellent communication skills to liaise effectively with internal teams and 3PL partners.
- Proactive approach to problem-solving, with the ability to identify and address issues promptly.
- Flexibility to work in a warehouse setting and contribute to manual processes as needed.
- Basic Excel & Google Sheets experience
- Ecom Experience
Please submit a resume for immediate consideration
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