Customer Service Representative

2 weeks ago


Tewksbury, United States MSRcosmos LLC Full time

Customer Service Representative II

Tewksbury Massachusetts

8 - 5 pm

Fully onsite

May convert to FT dependent on performance

Strong preference for SAP experience

Phone skills required

2 part interview - virtual, then onsite


THE ROLE: The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.


CORE RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Perform Customer Service Support functions as the first point of contact with the customer.

Adhere to ISO9001 Customer Service Procedures and Work Instructions.

Maintain Quote Log and Production Order Log Tracking Database.

Utilize the ERP-LX (Order Entry) system.

Provide Part, Pump, Motor quotes to customers as required.

Assist with Warranty claim Processing.

Assist with Credit Memo / No Charge requirements.

Preparing the customer communication folder.

Perform Order Entry Processing and provide Order Status updates as required.

Process Change orders (address changes, schedule date, carrier changes).

Assist Sales teams with customer support activities.

Understand and perform Export Compliance tasks as required.

Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.

Other duties as assigned by the Customer Service Manager.


QUALIFICATIONS: High School Diploma.

Prefer associates degree individuals or some level of college experience.

Strong financial/accounting skills required.

Problem solving skills and strong written and verbal communication skills required.

Must be knowledgeable in MS Office applications.

1-3 years experience



  • Tewksbury, United States Compunnel Inc. Full time

    Job Title: Customer Service RepresentativeJob Location: Tewksbury, MAPay Rate: $22.00/hr [Weekly Pay]Shift Timings: 08:00 AM to 05:00 PM [Monday to Friday]Contract Duration: 06 Months [Temp-To-Hire]Job Description:The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price...


  • Tewksbury, United States MSR Cosmos Full time

    Job DescriptionJob DescriptionTitle: Customer Service Representative IILocation: Tewksbury, MAJob type: Contract to Hire Description:The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and...


  • Tewksbury, United States TEKsystems Full time

    *Job Title: Customer Service Representative* *Location: *Onsite in Tewksbury, Massachusetts, 01876 *Schedule: Monday - Friday morning shift* *Start Date: *7/15th *Pay: *$20 - $22/hr.  Paid weekly *Job Description:* **The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump...


  • Tewksbury, United States MSRcosmos LLC Full time

    Customer Service Representative IITewksbury Massachusetts8 - 5 pmFully onsiteMay convert to FT dependent on performanceStrong preference for SAP experiencePhone skills required2 part interview - virtual, then onsiteTHE ROLE: The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and...


  • Tewksbury, United States Complete Staffing Solutions, Inc. Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeLocation:Tewksbury, MAOpportunity to work with a great company!Apply Now! Hiring ASAP!Hours:• Full Time• Mon-Fri; 8:00am-5:00pmJob Requirements:Previous experience in order processing, customer service, or sales support roles is beneficial.Demonstrated ability to effectively manage customer...


  • Tewksbury, United States Software Galaxy Systems Full time

    Title: Customer Service Representative II Duration: 06 Months Shift: M – F (8:00 AM – 5:00PM) Location: Tewksbury, MA 01876, USA Pay range: $20 - $22.37/hour on W2 (without benefits) Description: The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and...


  • Tewksbury, United States APN Software Services Inc Full time

    Job DescriptionJob DescriptionTHE ROLE: The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues. CORE RESPONSIBILITIES: To perform the job successfully, an individual...


  • Tewksbury, United States Corps Team Full time

    Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Tewksbury, MA. This role is fully onsite.The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders...


  • Tewksbury, United States Corps Team Full time

    Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Tewksbury, MA. This role is fully onsite.The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders...


  • Tewksbury, United States Eagle Payroll Services Full time

    Description **Overall Responsibilities**: The Payroll Customer Service Representative is a member of the CSR team and reports directly to the Operations Manager while receiving guidance from the CSR Team Lead. This position is responsible for accurate payroll processing for clients of varying sizes and complexity as well as maintaining client relationships...


  • Tewksbury, United States Cynet Systems Full time

    Job Description: Pay Range $18.37hr - $22.37hr Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Perform Customer Service Support functions as the first point of contact with the customer. Adhere to ISO9001 Customer Service Procedures and Work Instructions. Maintain Quote Log and...


  • Tewksbury, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service. * Handle all...


  • Tewksbury, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all...


  • Tewksbury, United States TTI TTI, Inc. Full time

    ** Branch Customer Service Coordinator - Tewksbury, MA** **Job Category****:** Customer Service **Requisition Number****:** BRANC002589 Showing 1 location **Job Details** **Description** *Headquartered in Fort Worth, TX, TTI, Inc. is the worlds leading authorized distributor of passive, connector, electromechanical and discrete components. Just celebrating...


  • Tewksbury, United States Metro Credit Union Full time

    Come join our amazing Tewksbury branch team! Located at 1527 Main Street, you'll find a wonderful work community and a place to develop your career. We offer competitive payrates, comprehensive benefits, and great growth potential. All branch employees are scheduled weekly to ensure branch hours are properly staffed: Monday - Wednesday 9:00 AM - 5:00 PM;...


  • Tewksbury, United States American Air LLC Full time

    **Dispatch & Customer Service Coordinator - American Air** Location: Tewksbury, MA **About Us**: Join American Air! A residential & commercial HVAC company serving the North Shore & Merrimack Valley for over 22 years. The HVAC business is growing and continued opportunities are around every corner, come check out what American Air has to offer in the fast...


  • Tewksbury, United States 1-800-GOT-JUNK? Full time

    1-800-GOT-JUNK? Boston in Wilmington is making the ordinary business of junk removal EXCEPTIONAL! We are hiring leaders with management or sales experience who are interested in rapid growth and development opportunities. In 2024 your growth and development is all important. Truck Team Members/Drivers - Sales / General Labor / Customer Service - Competitive...


  • Tewksbury, United States Complete Staffing Solutions, Inc. Full time

    Job DescriptionJob DescriptionBusiness Development RepresentativeLocation:Tewksbury, MAOpportunity to work with a great company!Apply Now! Hiring ASAP!Hours:• Full Time• Mon-Fri; 8:00am-5:00pmJob Requirements:Maintain connections/relationships with accounts.Collaborate with sales team.Research/pursue new clients to expand client base.Use CRM system to...

  • Parts Runner

    2 weeks ago


    Tewksbury, Massachusetts, United States Apex Service Partners Full time

    Join Heritage as a Parts Runner and become a vital link in our team of field technicians. Your role will be crucial in ensuring the seamless and efficient delivery of parts, materials, and equipment to job sites, enabling our technicians to provide exceptional service to our customers. As a family owned and operated business, we take pride in producing work...


  • Tewksbury, United States Mycronic Full time

    Job DescriptionJob SummaryUnder the immediate direction of the PG Manager, this position is responsible for providing technical expertise to customers including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage,...