Enterprise Program Manager

Enterprise Program ManagerAt Litify, we're revolutionizing the Legal industry by being the platform powering legal's top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500's fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we're at the heart of legal innovation.About the RoleLitify is looking for a seasoned and strategic Enterprise Program Manager to lead our most critical, high value customer implementation projects for the Enterprise Legal Management product suite. This role will become an expert on our ELM product and focus on the full services lifecycle, from pre-sales (involved in scoping and approving SOWs), through implementation (implementation partner management, timeline management, risk mitigation and management) and successful go-live and hand-off.This role serves as the central point of coordination between enterprise customers, Litify internal teams, and implementation partners to ensure successful, on-time, and high-quality deployments. You will manage program governance, delivery health, and stakeholder alignment while driving outcomes that accelerate customer value and strengthen Litify's partner ecosystem.The Enterprise Program Manager is responsible for the following:Be the SME in Enterprise Legal Management product implementations at LitifyOversee and own end-to-end implementation projects to ensure project success and drive on-time deliveryCollaborate with the Product team on roadmaps and release plans and align with strategic objectives and priorities and educating both the Litify internal teams and the 3rd party partners running implementationsEvaluate project team performance on individual projects and work to ensure that implementation teams have the tools, processes, and training required to deliver high quality implementationsIdentify issues and risk and ensure mitigation plans are defined or escalate as neededDesign, pilot, and roll out new processes, best practices, standards, and KPIs as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processesEvaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievementOwn day-to-day communications with partners on project performance and progressA successful Enterprise Program Manager will exhibit the following:Strong knowledge and understanding of the insurance defense market and/or time, billing and accounting product(s)Demonstrated experience in program management and managing multiple projects with varying timelines, scope, budget, etc. concurrentlyCollaborative, flexible, cross-functional nature with an extreme ownership mindsetPassion for winning and raising the bar in everything you doExpert use of project planning and tracking toolsAbility to influence others even when you do not have direct authority over themDisclosure:The estimated pay range for this role is $140,000-155,000. You may also be offered a bonus and benefits.Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.