Senior Account Manager

2 weeks ago


Nashville, United States Pivot Parking Full time

Job Title: Senior Account Manager 


Job Overview: We are actively seeking an accomplished Senior Parking Account Manager to lead the day-to-day operations of a Class A mixed-use property, incorporating office, retail, and residential sectors. This pivotal role requires expertise in staff management, customer service excellence, digital marketing, revenue optimization, expense management, client relations, and comprehensive oversight of financial budgeting and reporting. We prioritize individuals with a strong work ethic, unwavering integrity, and a commitment to delivering exceptional results. 

Minimum Qualifications: 


  • Minimum of 5 years of management experience in the parking industry, demonstrating proficiency in relevant parking equipment, digital payment platforms, and financial acumen, including accounting and profit/loss analysis. 
  • Successful completion of a comprehensive background screening, encompassing criminal, DMV, and credit history checks. 
  • Computer literacy, with advanced proficiency in Microsoft Office (Excel, Word, PowerPoint). 
  • Possession of a valid Driver's License. 
  • Previous managerial experience in a similar working environment is highly advantageous. 
  • Bachelor’s degree or equivalent experience. 

Essential Skills: 


  1. Exceptional communication and customer service skills, catering to both external and internal stakeholders. 
  2. Proactive, self-starter with the ability to work independently and collaboratively. 
  3. Initiative-driven mindset, fostering collaboration with employees. 
  4. Approachable demeanor with strong engagement skills for effective communication with employees, customers, and clients. 
  5. Development and maintenance of client relationships through various communication channels. 
  6. Contract compliance and administration. 
  7. Multitasking proficiency, demonstrating resourcefulness in varied situations. 
  8. Strong outgoing personality coupled with motivational skills. 
  9. Schedule flexibility, including availability to work nights until 9 pm, weekends, and holidays as required. 
  10. Maintaining composure and exercising sound judgment and discretion in relationships with patrons, clients, and staff. 
  11. Ensuring and demanding high levels of customer service from all working associates. 
  12. Upholding high standards of cleanliness in work areas, personal appearance, and organization. 
  13. Recruiting, hiring, training, and scheduling employees. 
  14. Strong analytical skills. 
  15. Responsible for financial management, ensuring adherence to budget principles, and active participation in the budget development and management process. 
  16. Providing coaching and mentorship to staff. 
  • If you meet these qualifications and are prepared for a dynamic role in managing parking operations, we warmly invite you to apply. 

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