Front Desk Coordinator

Front Desk CoordinatorHealth Plus Management (HPM) is a physician support organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.Responsibilities:Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate careAnswer incoming calls, take messages, and complete outreach to patients in a courteous and professional mannerBe responsible for obtaining and filing patients' charts, and assisting our patients as neededMaintain the daily operations of the office by following standard operating procedures and guidelinesContribute to team effort by smoothly transitioning into daily roles as neededProtect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)Navigate through NextGen to access and provide patient informationMaintain compliance by contacting patients to confirm appointmentsRespond to inquiries, resolves risen issues, collect co pays and schedule patient appointmentsResponsible for the opening and closing procedures of the office as neededAssist in comforting the patients and maintaining the reception areaOther administrative tasks as neededKnowledge and Experience:1+ years of relevant medical administrative experience, preferredExperience with medical insurance/verification is a plusKnowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferredExperience with EMR, preferredStrong computer knowledge and windows program including Microsoft word/excelSkills and Abilities:Bilingual (English/Spanish) requiredExcellent verbal and written communicationEnsuring a great patient experience by delivering outstanding customer serviceExceptional organizational and time-management skills - the ability to multi-task is a mustAdaptability and flexibility while working in a fast-paced environmentProblem-solving ability and aptitudeOutcome-focused, with an ability to work under pressureA solution-oriented mindsetA strong sense of urgency and focus in accomplishing tasksPhysical Requirements:Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 25 pounds at timesSchedule:Monday-Friday, 8am-4:30pmPay: $18/hourFull-TimeNon-ExemptPosition Requirements:Education and Training: High School Diploma or equivalentBenefits: Medical, Dental, Vision, Disability Insurance, 401k, Paid Time Off, HolidaysEOE Statement:We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.