Connected Customer Supervisor

Connected Customer SupervisorThe Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. Successful connected customer supervisors are: team builders, customer service champions, detail oriented and highly organized, and have excellent communication and listening skills. Minimum eligibility requirements include: a minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience, a high school diploma and/or GED, and minimum of (2) years of computer experience in a work environment.Essential job functions include: directing all customer service associates and connected customer specialists related to the front end and inventory accuracy in the store, demonstrating a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out), leading inventory management and accuracy throughout the store, processing customer refunds and exchanges according to established guidelines, overseeing signage updates and price changes for store SKU's, assisting customers with product selection and answering product related questions, partnering with management to determine which products need SKUs, price changes and need to be returned, researching all inventory-related discrepancies and making appropriate adjustments in the inventory tracking system, reviewing shipping and receiving documents for accuracy, auditing reports including inventory control, return of sale, and void reports, monitoring incoming and outgoing trucks logs, auditing the customer merchandise storage area weekly in accordance with the customer storage standard operational procedures and timely resolving any issues with the CEM/Store Manager and Operations Manager, creating and maintaining store signage and pricing using tags-on-demand (TOD) mobile printing station, returning products to the correct in store location after customer merchandise returns, cleaning and stocking products according to Floor & Decor's standards, point of contact for e-commerce team members to contact regarding inventory availability in the store, responsible for supervising inventory movement within the store, and available to open and/or close store in an effective manner.Benefits offered based on eligibility include: 401k, bonus opportunities at every level, flexible hours to fit around your schedule, on the job training, and opportunity for advancement. While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Potential car travel to other stores for support. Physical/sensory requirements include: ability to lift 25 pounds or more on a consistent basis, ability to sit, squat or stand for long periods of time, frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.