GDay-Tailgate Gameday-Tailgate Ambass Superv

2 weeks ago

Houston, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

The Houston Texans is looking for players who want to make an impact on the Team. We scout for players who are innovative, passionate, accountable, and those who are willing to work as a team player to contribute to the achievement of the Houston Texans' goal of becoming the most respected and most valuable professional sports franchise in the world.

Qualified candidates interested in being considered for available positions should complete the online application as well as upload a resume.

Houston Texans Job Description

Job title: Gameday - Tailgate Ambassador SupervisorWork Location: NRG Stadium - Houston, TexasDivision/Department: Operations and LogisticsReports to: Event Operations Coordinator ☐ Full-Time ☒ Part-Time ☐ Exempt ☒ Non-ExemptEssential Job Function:
• Supervise an assigned number of Tailgate Ambassadors working within specific parking lots.
• Provide direction, guidance, coaching, feedback, recognition and motivation for all employees supervised.
• Assume responsibility for all aspects of supervision of assigned Tailgate Ambassadors.
• Work all 10 home games plus 7-10 additional events or training sessions during the season.

Duties/Responsibilities:

  • Be a source of information for any employees or guests regarding Texans gamedays.
  • Provide gameday assignments and direction to assigned Tailgate Ambassador group employees.
  • Perform employee coaching in areas of customer service, conflict resolution and professionalism where required.
  • Take leadership role when assisting Tailgate Ambassadors in conflict resolution situations.
  • Participate in recognizing Tailgate Ambassadors and other employees for exceptional performance and exhibiting Texans habits and behaviors.
  • Evaluate and assess each employee's attire and overall presentation to ensure it meets the professional look desired for all gameday staff and address as necessary.
  • Perform various other tasks that may be assigned from time to time by the Event Operations Coordinator, Operations and Logistics Manager, or Senior Director of Operations.
  • Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Education and/or Work Experience Requirements:

  • High School Diploma or GED equivalent preferred.
  • Previous customer service experience preferred.
  • Strong conflict resolution and problem-solving skills.
  • Strong verbal, written and interpersonal communication skills.
  • Working knowledge of, and experience in, applying best-in-class customer service principles.
  • Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.
  • Walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park as may be assigned

Physical Requirements:

  • Occasional travel related to job duties and responsibilities.
  • Must be able to lift and carry up to 20 lbs.
  • Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.
  • Must be able to work comfortably outside in the elements, heat, cold, rain etc.

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