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1 month ago
Senior Billing AnalystWilliams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world, especially within legal, financial, and professional services industries. We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.The Senior Billing Analyst is a key resource for the client's billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements.Rate: $29.00-$31.00/hour Monday-Friday, 8:30am-5:30pmWork directly with the client's E-billing Manager on any ad-hoc e-bill related management/client requests. Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing. Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process. Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support. Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions. Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system. Execute accruals, budgets, and information and data requests. Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems. Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems. Train new Billing Analysts/Associates. Provide workflow guidance to more junior team members. Serve as value-added subject matter expert and support resource for billing staff. Ensure the team is current on relevant billing topics and activity. Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities. Communicate issues and resolutions timely, effectively, and professionally. Serve as back up to fellow team members, as appropriate. Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements. Assists with updating.
