Vice President Southern Border Operations

3 weeks ago

Laredo, United States Buckland Full time

What you’ll be doing

This position is responsible for planning, organizing, executing, and managing all aspects of the Mexican business units. The Vice President, Southern Border Operations will strive to provide superior service delivery and support the Business Development team to create a best-in-class client experience while fostering a team environment that positively motivates staff to achieve peak performance. They are responsible for staying ahead and adapting the business to all new regulatory matters while ensuring that Buckland is 100% compliant in all activities.


The Vice President, Southern Border Operations builds strong client relationships as a proactive business partner resulting in his/her being a solution provider embedded in the client’s long-term growth plan who anticipates client needs.


The Vice President, Southern Border Operations is responsible for delivering best-in-class, customer-focused solutions for the US Southern Border, and Mexico.

They will create an organizational environment that stimulates the morale, creativity, and productivity of the warehouse, and operational teams located in the US Southern Border and Mexico.


What we can offer you

  • salary, benefits package and matching retirement plan
  • friendly, collaborative work environment
  • for professional development & ongoing learning
  • chance to be part of a growing organization


You will be responsible for

Strategic Leadership

Develops and implements the overall Mexican strategy and business plan for the organization, including short-long term roadmaps

Establishes strong relationships to improve processes, reporting, and service

Collaborate with IT and other 3rd parties to maintain or enhance system abilities to gain efficiency and reporting capabilities

Working in conjunction with Business Development Team to create and execute a business growth plan, client retention and org. structure

Work with the Director of Compliance to identify customer opportunities in valuation, classification, qualification, solicitation, FTAs, customs audits, and duty drawback


Community Leadership


Growth Mindset: Promotes an environment where risk can be taken

Coaching culture: Ability to mentor, coach, train and develop talent for succession

Performance management: Provides structure and direction including budgeting hiring, training, and development.

Direct and manage staffing, training, and performance evaluations


Financial and Operational Management


Prepare, analyse, and report on monthly productivity and financial results

Develop and implement operational plans in collaboration with necessary parties aligned at taking operations to the next level include Lean, 5s, Kaizen, TQM, and continuous improvement

Ensure all clients have Service Level Agreements (SLA’s)

Plan, organize and monitor all activities of including structuring shared services

Set, maintain, and report on key performance indicators (KPI’s)

Consult with significant business partners, carriers, freight agents, trade associations, including Servicio de Administración Tributaria (SAT), and Mexican Brokers with a specific emphasis on systems and dataflow


What we need from you

MBA and/or bachelor’s degree in Business Administration or related degree

Fifteen plus (15+) years of experience, including 5 years providing strategic and inclusive leadership of a team/organization continually demonstrating business, technical and leadership qualities

Experience with Truck, Air, Ocean, and Rail MX customs entries as well as post-entry adjustments, and Mexican Consulting (including IMMEX program)

Passion for entrepreneurship, innovation, and leadership

Authentic, open, and engaging leadership style that fosters collaboration, credibility, and accountability that can project manage to achieve milestones

Skill analysing current procedures and then developing and executing new processes

Highly proficient in Microsoft Office and Customs Brokerage software with the ability to quickly learn new applications

Experience with advanced data analytics and Power BI preferred

Bilingual (fluent in both Spanish & English)

Opportunity to work in a in office work environment with the expectation of regular travel (1 week per month) to Buckland’s Corporate Office, and satellite offices located in Canada, US, and Mexico.

Must be legally eligible to work for the Company at all times

Valid Passport and ability and desire to occasionally travel to USA/Canada

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